Quality Assurance Auditor

About us LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men's health, women's health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.About the roleLifeMD is currently seeking a QA Auditor to join our Quality Assurance Team. The QA Auditor uses subject-matter knowledge of Virtual Primary Care to record the accuracy and completeness of tasks performed by other Call Center Operations and Provider Interactions. Responsibilities Performs call monitoring and provides trend data to site management team Uses quality monitoring data management system to compile and track performance at team and individual level Monitors customer care email responses Provides actionable data to various internal support groups as needed Coordinates and facilitates call calibration sessions for call center staff Provides feedback to call center team leaders and managers Prepares and analyzes internal and external quality reports for management staff review Perform other duties as assigned Requirements 2-3 years Call Center Experience Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and analytical skills Solid time management skills Must adapt well to change and successfully set and adjust priorities as needed Must be proficient with Microsoft Office (intermediate Word, basic Excel) Bi-lingual (English-Spanish) a plus BenefitsHealth Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development

Created: 2025-03-03