CX Lead (customer experience) - Retail Consulting, ...

Customer Experience (CX) - Consulting PrincipalAssociate Director Consulting ABOUT US Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 208 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at . COGNIZANT CONSULTING Cognizant Consulting is the global consulting organization of Cognizant, delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of BusinessIT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we're growing! JOB DESCRIPTION Cognizant Consulting vertical is a high performing organization with an expanding client base and is increasingly being recommended by analysts such as Forrester and Gartner. As a Consulting Principal, you will shoulder multiple responsibilities that range from analyzing a client's business challenges, aligning them with their strategic objectives and working with senior leaders in the client organization to develop recommendations and chartering their digital transformation journey. You will lead teams in both strategic advisory and transformation projects. Roles and Responsibilities include: Provide consulting services, while working very closely with our clients, helping them solve their most complex business challenges Deliver outstanding client results, while facilitating client teams in implementing recommendations that drive a great customer experience Lead business development pursuits such as RFIRFP responses and writing proactive proposals, owning the responses from Consulting perspective Lead strategic discovery and assessment programs and workshops based on client's business ask around Customer Experience related problem statements Lead independent joint working sessions with clients, develop user personas and user journeys and construct business case scenarios in support of clients' agenda Become the Lead SME for at least 1 area within CX, supporting all go to market initiatives and RFPsproactive proposals in that space Lead Thought leadership articleswhitepapersindustry PoVs and develop supporting collaterals Proactively support team expansion and hiring efforts Mentor and groom consultants and managers, driving a culture of consulting excellence, focusing on customer experience accelerators Qualification: A degree with master's in business administration or equivalent from a reputed college Experience 14-20 Years' experience in leading teams for Business AnalysisProduct Management Consulting role (Retail Consumer goods Travel Hospitality) + IT exposure Worked in Consulting or as an industry SME in RetailConsumer GoodsTravelHospitality sector and managed a team of high performing consultants for fast paced pursuits and RFPs and delivery programs Experience in handling large-scale transformation projects and strategic advisory programs around Customer experience eCommerce transformation programs Experience in leading and driving business development pursuits and RFPs Key Skills Strong communication skills (written and verbal) & workshop facilitating skills Strong leadership skills Ability to create and apply frameworks to design and present a solution Design user personas and journey maps and use cases with data driven mindset Demonstrated skills in Innovation & Thinking Out of the Box Job is remote with 50-75% travel. Work Authorization •Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (US Citizenship, H-1B, L-1B, L-1A, etc.) Salary and Other Compensation: The annual salary for this position is between $165,000 - $190,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: MedicalDentalVisionLife Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-termShort-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don't just dream of a better way - we make it happen. We take care of our people, clients, company, communities and climate by doing what's right. We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at Our commitment to diversity and inclusion: Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Created: 2025-03-03