Program Administrator, 326 Rockaway Supportive Housing

Job DetailsJob Location217 WYCKOFF AVENUE - BROOKLYN, NYPosition TypeFull TimeEducation LevelGraduate DegreeSalary Range$92,000.00 - $95,000.00 SalaryJob ShiftDay ShiftDescriptionESSENTIAL DUTIES AND RESPONSIBILITIESThe Program Administrator directs the operations of the 326 Rockaway Supportive Housing program, serving 87 young adult individuals aged 18-25 years and 43 families with children headed by young adults aged 18-25 years. This includes providing guidance and supervision to the clinical and tenant services teams and coordination of day-to-day activities associated with delivery of supportive housing services. The Program Administrator will also serve as liaison to all funding and regulatory agencies and be responsible for meeting all program targets and ensuring quality service delivery. Specific duties and responsibilities are:Supervise the coordination of services and all program staff ensuring daily activities are held according to program protocols and is line with RiseBoro's missionHire qualified team members and ensure staff have the resources they need to succeedSupport, observe, and guide program staff in working effectively with tenants and implementing evidence-based practice modelsParticipate in weekly supervision with staff to ensure tenant and programmatic success, assess staff performance, and provide support for job improvementWork with Director of Supportive Services on program buildout at its inceptionTrack programmatic impact measurements as well as funder-required milestones reportingDevelop and maintain relationships with contract managers and other funder partners to ensure success of the programDeveloping strong relationships with community agencies, businesses, community leaders, and neighborhood-based organizations (Community Boards, Police Precincts, local service providers, community groups, etc.) and developing additional program resources when appropriateConduct monthly tenant meetings to create a sense of community among tenants and encourage tenant participation in programmatic activitiesWork with the Clinical Director, Director of Tenant Services, and other program staff to design independent living skills curriculum and support its implementationCoordinate third-party contracted services and oversee the scheduling of suchProvide conflict resolution, crisis intervention, and crisis de-escalation, as need arisesApprove and submit accurate timecards for all direct reportsEstablish and maintain a rotating on call assignment and emergency phone protocolsServe as liaison with the building's Property Management team as well as security and maintenance staff as needed to facilitate the safety and well-being of all tenantsComplete and submit reports to Director of Supportive Services for review and submission to funding source and RiseBoro Board of DirectorsInitiate disciplinary action and develop performance improvement plans for staff as needed; conduct annual performance evaluations and assist staff in the creation of goals for improved program implementationIs on call 24 hours a dayseven days a week in case of emergenciesWork with Director of Supportive Services to ensure contractual and fiscal compliance; report any deficiencies and recommend solutionsCOMPETENCIESDynamic, able to multi-task, problem solve, and work independently with strong leadership and decision-making abilitiesTeam player and willing to work with a diverse populationAbility to travel and to be on call 247 in case of emergenciesTrained in child development, mandated reporting, and family dynamicsTrained in harm reduction and housing first services approachesExperience with evidence-based practices andor evidence-informed services including, but not limited to:Positive Youth DevelopmentRecovery-Oriented and Trauma-Informed Case ManagementCritical Time InterventionCommitment to RiseBoro's mission of unleashing the potential of communities to thrive, no matter the odds3-5 years of supervisory experienceEDUCATION AND EXPERIENCE REQUIREMENTSAdvanced degree in social work, or related human services field required.At least 3 years of relevant social service experience, particularly with young adults and young adult familiesQualificationsIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion andor disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

Created: 2025-03-02