Associate Transit Customer Service Specialist I / II

Description Position at MABSTOA Job Information Title: Associate Transit Customer Service Specialist I and II - Paratransit Authority: TAOADepartment: Paratransit DivisionUnit: Contracts ManagementReports To: Mgr. Paratransit Contracts Mgmt.Work Location: 33-00 Northern Blvd., Long Island City, NYHours of Work: As requiredContract Management Paratransit Taxi Reimbursement UnitThe candidate will research trips in the Adept Scheduling system to verify taxi authorizations; enter authorized taxi trips into the Taxi Reimbursements Database. The incumbent assists customers with taxi reimbursement inquiries and processes adjusted taxi reimbursement requests. The incumbent will verify that Taxi Reimbursement checks were issued through the BSC Portal. The incumbent will assist with Livonia record retention, i.e., the receiving, handling, coordinating, and manifesting of trips tickets and manifests. Prepare and submit weekly reports to the Business Service Center. Address customer inquiries related to Taxi Reimbursement in a timely and professional manner using specialized software. Assist the department manager with executive correspondence and administrative pensation Associate Transit Customer Service Specialist Level 1 TWU (OA) $64,104 - $82,824Associate Transit Customer Service Specialist Level 2 TWU (OA) $72,164 - $93,600Associate Transit Customer Service Specialist Level 1 DC37 (TA) $64,889-83,839Associate Transit Customer Service Specialist Level 2 DC37 (TA) $85,223-106,184Associate Transit Customer Service Specialist 2 - OP DC37 (TA) $72,132-93,562NOTE: TA employees must be permanent in the Associate Transit Customer Service Specialist title in order to be considered or be reachable on the Associate Transit Customer Service Specialist Series civil service list when established. Education & Experience A baccalaureate degree from an accredited college and two (2) years of satisfactory, full-time experience in a customer service or public information capacity; orAn associate degree from an accredited college and three (3) years of satisfactory, full-time experience in a customer service or public information capacity; orA four (4) year high school diploma or its educational equivalent and four (4) years of satisfactory, full-time experience in a customer service or public information capacity; orEducation andor related experience equivalent to 1,2 or 3 aboveOther Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Equal Employment Opportunity: MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Created: 2025-03-02