Credit / Collections Specialist

New Castle Building Products (NCBP) is a full-service distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. All our 20+ locations from Massachusetts to Baltimore operate with these core values as their driving force. We look for team members who will display and share these values with fellow employees and customers.Our Headquarters based in White Plains is seeking a Credit Collections Specialist. In this role the candidate will support the collection efforts and perform credit and other accounting functions for New Castle Building Products and New Castle Metal.Responsibilities for the Role: Review accounts receivable aging's on a weekly basis to identify past due balances for collections. Contact customers via phone, email, text regarding past due invoices.Monitor customer accounts for exceeding credit limitsMaintain accurate records of collection activities in account notes, including contact attempts, payment arrangements and customer interactions. Maintain calendar reminders for customer follow-up's.Escalate problematic accounts to upper management to intervene when necessary.Prepare demand legal demand letters upon direction from Credit ManagerAssemble document packet for accounts that are submitted to collections.Assist Credit Manager in preparation for legal proceedings.Maintain legal fee report to track costs spent on outside collection efforts.Provide weekly customer update for past due accounts to Branch Managers and SalespeopleReview of AR aging with Credit Manager on a Monthly basisReview large job account requests for creation on customer accounts.Assist with review of customer accounts for release of sale orders on credit hold.Work closely with the Accounts Receivable department and sales team to clear up short-pay deductions and issuesYou will be expected to perform other duties as assigned.Administers company credit application process:Review and process credit applicationsConduct financial analysis including 3rd party report reviewCreate customer accounts in ERP for approved credit applications and cash on delivery customersSet up job accounts in ERP upon approval from Credit ManagerQualifications: Strong attention to detail and goal oriented.Able to work independently and with a team, prioritize workloads, manage multiple responsibilities and adjust schedules accordingly. Perform and participate in other related duties as assigned by managementOccasional travel as needed. Benefits:Competitive PayBenefits: Medical Dental Vision Life Insurance401(k) with discretionary employer matchPaid vacation and HolidaysYearly reviews with opportunities to advance your career based on performance.Wage Range: $18 - $25hour plus additional compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.

Created: 2025-03-02