PTS Field Service Specialist

Department Statement:Parking and Transit Services (PTS) plays a key role in supporting ASU by managing parking and transportation options across its campuses. We operate shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation to the ASU community. As part of our dynamic and rapidly growing department, employees enjoy opportunities for professional development and a comprehensive benefits package.Applicant must be eligible to work in the United States; ASU Parking and Transit Services will not be a sponsor for this position. Apply before 11:59 PM Arizona time the day before the posted End Date.Job Profile:Service and Support Assistant 2 Non-ExemptJob Family:Service and SupportTime Type:Full timeMax Pay - Depends on experience:$20.00 USD HourlyJob Description:The Field Service Specialist is responsible for coordinating customer service at a high-volume parking facility for ASU Parking and Transit Services (PTS). This role ensures the proper functioning of parking equipment, including gate arms, ticket dispensers, and fee computers. The position also involves assisting customers with parking inquiries, offering campus information, and performing basic equipment maintenance.This role requires working outdoors throughout the shift in various weather conditions. The schedule is Saturday - Wednesday, 6:15am - 2:45pm.Pay rate is $20.00 per hour.Essential Duties:Assist customers in using PARCS equipment at pay-on-foot locations and in the office.Maintain a positive and professional attitude while interacting with customers.Perform basic maintenance on equipment (e.g., clearing ticket dispensers, adjusting gate arms).Report complex issues to the supervisor.Help manage traffic flow during busy entryexit periods, ensuring efficient parking and space utilization.Provide general information about the campus, parking alternatives, and directions.Perform light cleaning and trash pickup to maintain the parking facility's appearance.Use two-way radios and telephones to respond to customer queries and communicate with team members.Adapt to changing priorities and resolve customer conflicts as they arise.Desired Qualifications:Experience handling credit card transactions in a retail or service environment.Previous work in a parking operation (university, city, or airport).Knowledge of maintaining electronic and mechanical equipment.Familiarity with Microsoft Office (Word, Excel, Outlook).Strong attention to detail and experience with loss prevention.1-2 years of customer service experience in a high-volume setting.Ability to work outdoors in varying conditions.Must possess a valid U.S. driver's license (Class D).Working Environment:Work outdoors for extended periods in all weather conditions (heat, rain, wind).Frequently bend, lift, push, and pull up to 35 pounds.Operate ASU vehicles or carts safely, getting in and out frequently.May occasionally work in an office environment, using a computer for record-keeping.Minimum Qualifications:High School Diploma and two-years (2) experience appropriate to the area of assignmentfield; OR, Any equivalent combination of experience andor training from which comparable knowledge, skills and abilities have been achieved.Driving Requirement:This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.Location:Campus: TempeFunding:No Federal FundingInstructions to ApplyCurrent Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:be considered, your application must include all of the following attachments: Cover letterResumeCVNote: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.Please include all employment information in monthyear format (e.g., 688 to 894), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.Need help finding the right job?We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.Notice of Availability of the ASU Annual Security and Fire Safety Report In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Fingerprint Check StatementThis position is considered safetysecurity sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Created: 2025-03-01