CSR CPAP Team Region 7

About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Overview and Responsibilities Job SummaryWe are seeking a dedicated Customer Service Representative - CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patientsclients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. In the State of IL this position pays between $19hr-$23hr depending on related experienceEssential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient careCommunicates with patientsclients, referral sources and Rotech sister locations both verbally and in writing to ensure patientclient questions and concerns are processed in a timely mannerComplies with all applicable company policies and procedures to meet JCAHO and company standardsComplies with and follows internal and company-wide operating protocols in processing roleExamines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errorsExpected to maintain expertise of insurance requirements for locations serviced in the division Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that ariseInternal recommendations: Dedicated Inbox Processor - 20 tickets per day; InboxOIP Processor - 10 tickets & 30 OIP accounts per day; OIP Processor - 60 accounts per day (Work rate expectations dependent on tenure of position)Maintains understanding of internal policies and procedures. Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely mannerProficient at managing varying expectations per each referral source and sales repVerifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product lineWork assigned to the CSR Processing Specialist is measured by the Manager's quantity and qualityaccuracy of work completedWorks autonomously and independently to maintain a high performance rate and above average results in the in-box, OIP, and assigned goalsWorks with colleague's to support the overall goals of the teamWork from home position requirements: Have adequate Internet and work space free from distractionsPerforms other duties as assigned Qualifications Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education andor ExperienceHigh school diploma or GED equivalent, requiredPreferred Education andor ExperienceExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and CompetenciesAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer andor tabletPhysical DemandsLift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer andor tablet and paperworkWork from home position requirements: Have adequate Internet and work space free from distractions Rotech Information BenefitsGenerous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunities Mileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401kMedical, Prescription, Dental and VisionHSA and FSADependent Care FSALife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Created: 2025-03-01