Bilingual Client Services Public Benefits Enroller

Job Type Full-timeDescriptionJob Title: Client Services Public Benefits Enroller Exemption: Non-ExemptPURPOSE OF THE POSITION: Coordinate access to resources that help clients secure access to public benefits.REPORTS TO: Program DirectorSUPERVISES: NAI. SPECIFIC RESPONSIBILITIES include, but are not limited toAssess client eligibility for public benefits by completion of an over-the-phone or in-person financial intakeProvide screening, information, and 1-to-1 assistance to connect individuals to public benefit programsRecruit andor obtain referrals of clients that are determined to be eligible for benefits enrollment servicesEffectively utilize external and internal databases (e.g. Client Track, Client Navigator)Represents and promotes the agency's mission and programs in various public settings (outreach sites, events, organizations, referring agencies, etc.)Abide by privacy laws and understand the need to maintain client confidentialityKeep track of program goals and ensure the goals are metConduct workshopsII. QUALIFICATIONSEducationDegree minimum requirement: Bachelor's Degree preferred, or professional and community experience that may be the equivalent of or a substitute for a formal Bachelor's DegreeExperience working in a non-profit or community setting, preferredCustomer service experience preferredKnowledge of public assistance programs and familiarity with enrollment processes (Medicare, Medicaid, SNAP, LIHEAP, LIS, MSP, etc.)Ability to independently develop strong partnerships with internal and external stakeholders and effectively conduct outreachExcellent customer service, relationship, and problem-solving skillsDetail-oriented, highly organized, and dependableSuperior organizational, interpersonal, time management, and written and oral communication skillsBilingual required. Example languages: Spanish, Chinese, Mandarin, French, Creole, etc. III. RELATIONSHIP WITH OTHERSBuild and maintain close, daily interactions with co-workers and supervisorsEffectively communicate with outside agency staffHave a strong sensitivity to cultural differences present among staff and clients within our organizationHelping community members with legal services and maintaining confidentialityPossess a strong belief in people's ability to grow and changeVI. WORKING CONDITIONSWork primarily in an office settingConsiderable time is spent at a desk using a computerMay attend various meetings with different personnel and supervisorsSome travel throughout Brooklyn, New York is required to meet with clients Flexible schedule for occasional evening or weekend workFast-paced, high-energy, and highly-collaborative environmentV. SCOPE OF RESPONSIBILITYThe Client Services Public Benefits Enroller position focuses on determining clients' eligibility and completing their enrollment in public benefits.$42,500 - $45,000 per year, commensurate with education and experience. This is a full-time position at 35 hours per week. Benefits included Medical, dental, vision, and life insurance along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan. Up to four weeks paid vacation. Salary Description $42,500 - $45,000 per year

Created: 2025-03-01