Seasonal Hospitality Coordinator

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Who We AreWe are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.Why Work for the USTA? We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!We are seeking a Seasonal Hospitality Coordinator to play a valuable part of our team during the 2025 US Open!Start Date: March 2025End Date: October 2025Must be available every day of the US Open (August 25th - September 7th)The RoleProvide support to the hospitality team in client relations, renewal and retentionManage Hospitality premium ticket package and suite rental contracts: generation, distribution, signature tracking, and organizationLiaise and integrate with the US Open Ticket Office to support the hospitality sales process within Archtics; generate invoices, manage payments, receipts, and reportsAssist and support the CRM analyst and Solutions Specialist in ensuring optimal sales and operations process within the US Open CRM (Salesforce) ecosystem Manage the contracting, purchasing, payment and invoicing of Hospitality vendors via Conga, Concur and Purchasing Fulfill internal hospitality requests, including for sponsors, broadcast partners, CCO, and CEO as managed by the Senior ManagerOversee ticket fulfillment and assistance for all clientsRespond andor delegate inbound client requests and issues; assist hospitality team with the fulfillment of special client requestsSupport the merchandise operation and fulfillment of suite and private hospitality clients During the US Open period, manage the hospitality office and seasonal staff (Hospitality Client Representatives)Manage the aggregation, shipping, tracking and delivery of all Hospitality premium package parking assets Responsible for suite and private event package tracking, receipt, organization, fulfillment and returns (where applicable) Coordinate all outbound shipments for the Hospitality teamDevelop and maintain positive hospitality client and vendor relationshipsAssist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the spaceOther projects and duties as assigned by Senior Coordinator, Senior Manager, Hospitality Consultant, and Elevate Sales TeamWho You AreBachelor's degree from an accredited college or universityExperience in operating at sports team(s) or other live events requiredCustomer-facing experience preferredFamiliarity with CRM systems preferred (e.g., Salesforce)Familiarity with Ticketing systems preferred (e.g., Archtics)Proficiency with G-suite, Excel, Powerpoint, Adobe suite preferredIndividual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanorExcellent organizational and time-management skillsExceptional written and verbal communication skillsMust have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretionThis position is designated as "hybridflex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybridflex requirements as updated from time to time. Salary: $25-30 per hour; overtime-eligible$35 daily meal allowance during tournament (via credential)Job Questions:Are you authorized to work in the United States?Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?If hired, can you provide proof that you are at least 18 years old or, if less than 18 years of age, do you have a permit to work?What is your desired salary?Are you related to or do you reside with a USTA Employee? (Relatives shall include any person who is related by blood, adoption or marriage or whose relationship with the employee is similar to that of persons who are related by blood, adoption or marriage). I understand that as a condition of considering my application, the USTA may require that I consent to a background check. I acknowledge that refusing to consent to a background check will result in my application for employment not being considered.I certify that the information contained in this application is correct to the best of my knowledge and understand that falsification of this information is grounds for dismissal in accordance with USTA policy. I hereby authorize every one of the former employers designated on this application to answer any questions about my employment, including assessments of my job performance and ability, which may be requested by the USTA in connection with my application for employment with USTA. Furthermore, I hereby release each and every one of my former employers from any and all liability, of any type, for providing accurate information.

Created: 2025-03-01