Branch Manager - Hudson Valley Residential

Job Description:Branch Manager, Hudson Valley ResidentialLocation: Hudson Valley, NY (Office in Buchanan)Reports to:VP of OperationsSalary Range: $110,000 - $120,000 (Depending on experience) + bonusJob Summary:The Branch Manager is responsible for lead the service execution for our Hudson Valley residential, NY location.The Branch Manager is accountable for all facets of the operation to include team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business anizational Relationships:The Branch Manager reports to the Vice President, Operations. Reporting to the Branch Manager are Field Supervisors, Routers, and Pest Control Technicians.DutiesResponsibilities:Managing branch P&L - monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved.Manage branch for achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover and technician accident rate.Directly managing the branch field supervisors, and through them, the field technicians.Oversees Service operations along with the Field Supervisor.Recruit, interview, hire and train branch staff.Monitoring regulatory compliance, quality control standards and ensures safety.Partner with sales staff on sales plans and forecasts associated with their branch.Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.Lead, motivate and manage team members to deliver exceptional service for our customers.Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.Responsible for the employee performance review process to include evaluation of staff performance. Makes recommendations and administers corrective actions consistent with company policy.Prepare and conduct team meetings.Occasional travel to other branch and corporate office Locations.Required SkillsAbilities: Strong communications skills - oral, written, and presentationOrganizational skills, ability to multitaskStrong problem solving and solution identificationProficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)A valid driver's license is requiredExcellent leadership skills with ability to train, coach and motivateAbility to collaborate with all departments and employees within the organizationStrategic leader with focus on delivering exceptional customer serviceEducation and Experience:Bachelor's Degree5+ years' experience managing a portfolio of business with Profit & loss ownership andor experience, leading a teamBackground in Pest Control, Termite, andor Wildlife control a plusBenefits Offered: Paid time off, paid holidaysMedical, Dental and Vision insurance Prescription drug program401(k) Savings Plans (Traditional & Roth with employer match)Life insurance, 100% company paid (with options to buy up)Long and short-term disability, Accidental, Critical Illness, and Hospital Indemnity insurance Employee Referral Bonus PlanRequirements:Must be at least 18 years of ageA valid driver's license with an acceptable driving record. The ability to read, write, speak, and comprehend EnglishLegal eligibility to work in the U.SA criminal background check will be conductedAt Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!Equal Opportunity EmployerJP McHale Pest Management is a Drug-Free Workplace

Created: 2025-03-01