Shift Lead

DescriptionReports to: Upper ManagementAs the Shift Lead, your job is to guarantee the quality of service, customer satisfaction and proper functionality of the restaurant. You strive for excellence and create consistency for your employees. You set an example for the entire staff.Responsibilities and Duties:Must excel at customer serviceHave full understanding of the menu and ensures preparation of menu items per standard operating proceduresUnder the supervision of of the General Manager and Assistant Manager, support the training and new cashiers, delivery drivers and pizza makersWhen assigned, successfully manages delivery and dispatch on their shiftExcels at Pizza Making and is able to catch and fix mistakes promptlyPlace Produce Order when Assistant Manager or General Manager are not on duty.Place regular Food Order when Assistant Manager or General Manager are not on duty.Support the management team with the monthly Inventory due the 5th of every monthWork with staff to maintain superb customer service and minimize mistakes on ordersControl costs by reviewing portion control and quantities of preparation; ensuring the use of scales during designates times; minimizing waste; ensuring high quality of preparationMinimize sound in the kitchen so that our guests can enjoy their experience at Mountain Mikes and also, that staff can hear better when taking phone ordersFacilitate "pep-talks" and build team environment especially during business rushesMaintain a professional demeanor at all times at any and all of the facilities and events associated with Chandi Hospitality GroupFollow and emphasize food sanitation guidelines and manage temperature control on all stations during shiftReporting (Any issues or concerns that may arise from your shift to higher management)Complete projects as assigned by owner or ManagerThis job description in no way limits the duties of this position to those indicated within and may be changed at any time at the discretion of the employer.Tool & Technology:Point-of-sale of softwareCash registersPrintersBasic Computer SkillsE-mail is checked throughout the shiftWhat's App is checked and responses are given throughout the shiftGoogle Applications are used as specifiedWord ProcessingSuccessfully utilizes all third-party vendor platforms.Goals as a Shift Lead:Work collaboratively with the management team to build an exceptional team and contribute to a culture of excellence.Support the successful brand implementation of company standards including food quality, sanitation, customer service and community engagementEnsure the success and profitability of the restaurant through dynamic leadership and a strong understanding of the brand standards.RequirementsMust have weekday lunch availabilityCompany InformationWhat started as a single pizza restaurant with a casual, family-friendly atmosphere has since grown into a leading pizza brand. With over 40 years in business, Mountain Mike's Pizza now has more than 200 restaurants across California, Oregon, Nevada and Utah. From the very beginning, we aimed to provide the highest-quality pizza using only the freshest and finest ingredients available. 40 years later and our mission hasn't changed!

Created: 2025-03-01