Host / To Go Specialist

Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:Front of the HouseSuggesting new menu items from our limited time offerings.Cleaning, completing side work, and organizing supplies as needed.Proactively assisting other team members without being asked.Providing total guest satisfaction.Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.Seats customers at tablesbooths appropriate for their needs and those of the restaurant and introduces feature of the day.Keeps hostess area stocked and clean, e.g., to-go items and bakery products.Handles incoming telephone calls immediately and takes to go orders as appropriate.Maintains proper supply of clean menus.Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.Resolves complaints as heshe becomes aware of them, notifying the manager of any complaints received.Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about foodservice satisfaction and handles customer complaintssuggestions appropriately.Busses and cleans guest tables in the dining room.Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.Back of the HousePackage To-Go orders ensuring 100% accuracy with food, beverages, and plete the sign off process on all To-Go receipts.Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.Prepare drinks for the waitstaff to help improve Speed of Service and table turns. Cleaning, completing side work, and organizing supplies as needed.Performing other work-related duties as assignedMinimum Qualifications (Knowledge, Skills, and Abilities)Superior Customer Service SkillsSuperior Communication SkillsMust be able to read and write in the English commandMust have good mathematical skillsMust have the dexterity to manage a cash boxMust be a multi-tasker to manage numerous of task simultaneousMust be organized and detailed

Created: 2025-03-01