Event Service Specialist

Building A Brand Starts With Our StoryFIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.FIRST also understands that businesses worldwide, including us, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People centric, Purpose driven & Planet conscious culture.Learn more at story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. Creative teams that enjoy challenging work with an ability to make an impact on those around them.An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.What You Would Get To Do:The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.This position is onsite 5 days a week.Your Contributions Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audiovideo production, security, transportationReviews all event needs and re-confirms or clarifies any areas of concern prior to eventSupport events onsite which could include managing multiple events a dayTroubleshoot issues and escalate any advanced needs to the appropriate internal partnerCommunicate any pertinent addschanges to event team and supporting services lines as needed (i.e.: guest count changes, schedule changes)Assist event managers in the planning of large scale eventsSupport the end-to-end planning for small scale events as neededProvide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up to date and accurateResponsible for compiling reports related to on-site events including post-event dataSupport Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details What We Are Looking For Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 0 - 1+ years' event coordination experience including internships or other applicable experience related to the responsibilities of the roleBachelor's Degree preferredMust be fluent in EnglishMust be able to work fully onsiteThis role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as requiredKnowledge of basic and fundamental standards of event management and event operationsExcellent interpersonal, communication and organizational skillsExperience working cross-functionally with various levels of stakeholders in a fast-paced environmentCreative problem solver, resourceful, team playerAdaptability to situations and ever-changing demandsHighly organized with the ability to handle multiple tasks to meet strict deadlinesExcellent time management and multi-tasking skillsAmbitious and proactive with a calm and flexible approach to handling pressureExperience working on large and complex databases is a plusAdministrative and General:Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundingsWork intelligently and ensure management is aware of problems or issues which negatively affect productivityBuild excellent relationship with team through positive communicationsEnsure knowledge is shared within the team to enable them to work smarter and more efficientlyWork on ad hoc requests from clients as requiredUnited States Residents: The base pay for this position ranges from $60,000 to $78,000. This role is also eligible for an annual discretionary bonus.#LI-CB1#LI-ONSITEFIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity andor expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Created: 2025-02-28