Manager, Sales and Service (George Mason Sports ...

MANAGER, SALES & SERVICE (GEORGE MASON SPORTS PROPERTIES)Fairfax, VirginiaHybridTHE RUNDOWN Playfly Sports is looking for a Manager, Sales & Service to join our team in Fairfax, VA. The Manager, Sales & Service is responsible for managing all tickets sales for ticketed sports through outbound, inbound, and renewal sales, in an effort to "upsell" conventional fans into packages that increase their level of spend, andor their level of avidity for the Collegiate Athletics. Functions may include, but limited to, strategy development and implementation, ticketing system administration, as well as management. The Manager will also have individual sales goals. WHAT YOU'LL ACCOMPLISH Assist and at times lead the day-to-day operations of ticket sales for ticketed sports through outbound, inbound and renewal sales, ensuring compliance with all policies and proceduresLead, motivate, develop and retain sales & service consultant(s)Sell ticketed sports including, but not limited to Men and Women's Basketball, Men's and Women's Soccer, Men's Volleyball and Baseball with a full menu of products Meet or exceed sales goals while providing superior customer serviceManage and retain a large account base of premium seating, season ticket members, and group sales clients The candidate will be accountable for certain levels of outbound sales activity (executedscheduled) and daily goalsManage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives Investigate and resolve ticket-related issues Establish and maintain effective working relationships with internal and external customers, and updatesrelays all box-office related event information to each department and client Assist in recruiting and hiring ticket office and event staff with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etcTrain and supervise ticket office and event staffMonitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for developmentLead, motivate, develop and retain ticket office and gameday staffOversee day-to-day and event operations of the ticket office, ensuring compliance with all policies and proceduresManage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiativesSupervise and maintain accurate financials, accounting records and detailed reporting for ticket sales and income for the athletic ticket office, including reconciliation for all daily reports (e.g., reconciling box office receipts, sales reports and deposits) monthly reports, event settlement, and reconciling with the finance department as requestedManage all accounting functions within department including budget transfers, payroll deductions, refund checks, etc, year-end reconciliation, and coordinates with athletics business office to prepare for yearly NCAA auditsEnsure programming best practice and procedures, season renewals, inventory management, a-z program buildingInvestigate and resolve ticket-related issuesEstablish and maintain effective working relationships with internal and external customers, and updatesrelays all box-office related event information to each department and clientCollect ticket monies, tracks accounts payablereceivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plansProcessfill approved charity tickets requests and documents all complimentary tickets issuedServe as department liaison with students, faculty, staff, alumni association, and the general publicAssist development of marketing and promotional activitiesEvaluate salesmarketingproject-related materials and proposed actions, analyze challenges or consequences, identifies alternative actionssolutions, and implements recommendations in support of organizational objectivesOther job-related duties as assignedWHAT YOU'LL BRING Minimum of 1-3 years of ticket operations experience (in a college athletics setting strongly preferred) with a minimum of 1 year in ticket sales or service, ticketing management, andor team leader preferredBachelor's Degree preferred but not requiredExperience and working knowledge of Paciolan, eQuery, and eVenue ticketing and reporting systems is strongly preferredComputer and Microsoft Office application proficient, with advanced-level Excel skills preferredDetail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexibleDemonstrated problem-solving abilitiesOrganized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environmentExcellent written and verbal communication skills, including the ability to with quickly develop positive relationshipsAbility to work well with others and comfortable taking initiativeProven ability to provide exceptional customer service to internal and external customersSelf-motivated and energeticWorking knowledge of NCAA rules and regulationsBelief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the companyTRAVEL, LIFTING, PHYSICAL REQUIREMENTS Availability to work outside typical office hours including nights and weekends as neededThe work is sedentary in natureWalking, standing, bending and carrying of light office items is requiredThe work is typically performed in an adequately lighted and climate-controlled office environmentMay require occasional travel. Less than 5%WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America's largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, andor to receive other benefits and privileges of employment, please contact

Created: 2025-02-28