Customer Service & Enrollment Manager

Bear Paddle is a facility dedicated to teaching children's swim lessons. The Customer Service & Enrollment Manager is responsible for executing exceptional customer service and lead management to ensure their location meets, or exceeds, monthly enrollment goals. This individual focuses on new family acquisition & existing family retention.Our Ideal Candidate:Outgoing, fun personality with past experience in closing sales"Customer First" attitudeLoves working with children and familiesCore Duties:Provides tours, coordinates trial lessons and follows up with all digital enrollment leadsWelcomes new students & familiesDelivers the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle programEngages with Swim School Manager to drive optimal team member and family retentionRecruits, interviews, trains & develops the Customer Care Team & their performanceSecondary Duties:Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referralsManage any daytime changes for existing families in a manner that keeps them swimmingHosts fun, seasonal themed eventsRequirements High School Diploma or equivalent, Bachelor's Degree preferred2+ years of customer service or sales experiencePrior management experience preferredThis is a full-time position with medical & dental benefitsEvening and weekend availability is requiredCompensation $22-24hour, with bonus potential and benefit options.Salary Description $22.00 - $24.00hour

Created: 2025-02-28