Customer Service Representative - Rec Center/Westwood ...

Salary: $15.76 - $18.00 HourlyLocation : St. Louis Park, MNJob Type: SeasonalTemporaryJob Number: 2025-555-01Department: Parks and Recreation DepartmentOpening Date: 02242025Closing Date: 462025 11:59 PM Central Job SummaryAbout usThe City of St. Louis Park is committed to being a leader in race, equity, and inclusion. As one of the city's strategic priorities, the city seeks to ensure all practices, programs, policies, and services of the city are fair, inclusive, and equitable. We value diverse perspectives and life experiences, and our strategic vision includes hiring and retaining racially diverse and racially conscious staff across all levels of our organization. About the positionProvide quality customer service by greeting and assisting visitors, answering phones, processing transactions for facility rentals and activity registration, and assisting internal and external customers with various requests. This position will work various shifts covering the Rec Center customer service counter and skate shop, and Westwood Hills Nature Center front desk. Position is part-time and non-benefit earning, working an average of 20 hours per week from May - September. Must be able to work days, evenings, weekends and holidays as needed.Applications may be reviewed on an ongoing basis with invites to interview before closing date. Duties and Responsibilities 1. Provide friendly, efficient and effective customer service, through in person, email and telephone contact, in a courteous and helpful manner.Emphasize a customer-friendly, helpful approach in serving callers, guests and staff.Open and close assigned location as scheduled.Maintain a clean, pleasant and professional environment.Be familiar with all activities and services provided by the municate schedule changes, events or issues that occurred with supervisor in a timely manner.2. Provide support for programs, activities, and events.Provide information and answer inquiries as needed.Accept and process membership passes, activity registrations, and facility rental applications accurately in the applicable database.Work with other staff as needed for facility or maintenance needs.3. Accurately operate Point of Sale.Prepare cash and Point of Sale computer for shift.Act as cashier for registration fees, user fees, facility rental fees and point of sale items.Close out register at end of shift and prepare daily deposit by comparing revenue received to cash journal.4. Provide service at The Rec Center Skate Shop.Open skate shop and prepare for shift, securing area at end of shift.Keep area clean and organized.Distribute rental skates and care for when returned during public skating and ice skating lessons.Supervise participants as needed to ensure public skating rules are enforced.5. Provide basic clerical support including filing, copying, data entry, and other general office functions, and perform other duties as assigned. Minimum Qualifications Must be at least 15 years old.Experience with:Customer service.Handling cash or credit card payments.Microsoft Office and Web-based applications.Ability to:Understand and speak English clearly.Handle complaints and concerns of internal and external customers in a tactful and respectful manner.Establish and maintain a good working relationship with staff and the general public.Multi-task in a fast-paced environment.Work independently and provide customer service in a professional manner.Work days, evenings, weekends and holidays.Solve problems that may arise and work in a detailed manner. Desired Qualifications Demonstrated cultural competence and comfort with supporting the city's strategic objectives for advancing racial equity. One or more years related experience.Ability to speak or understand other languages, especially Spanish, Russian, or Somali. Invitations to interview will be based upon an assessment of education and experience. Applications must be filled completely for consideration.This position is not eligible for benefits.01 Are you at least 15 years old? Yes No 02 Do you have previous customer service experience and experience handling cash or credit card payments? Yes No 03 Describe your previous customer service experience and experience handling cash or credit card payments. 04 Do you have computer experience with Microsoft Office and Web-based applications? Yes No 05 Describe your computer experience with Microsoft Office and Web-based applications. 06 Are you able to work days, evenings, weekends and holidays? Yes No 07 Do you have one or more years of related experience? Yes No 08 Describe your one or more years of related experience. 09 If you speak or understand other languages, especially Spanish, Russian, or Somali please list them here: 10 Source: Please select one recruitment source that best describes how you first learned about this job opening. I am a current employee Indeed LinkedIn Instagram Facebook Twitter (X) College or university City job notification email City newsletter City employee referral City website Job fair or networking event Word of mouth Other 11 Source: If you selected college, professional association, career fair, employee referral, or other, please provide more information here. Required Question

Created: 2025-02-28