Clerical Associate - L III (Provisional)

Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various convenient locations.At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all personsWork Shifts8:00 A.M - 4:00 P.MJob DescriptionAREAS OF RESPONSIBILITIESPatient verification, demographics and all necessities of patient clinical experience.SUMMARY OF DUTIES AND RESPONSIBILITIESContinuously work with all Woodhull staff members and its external affiliates to provide outstanding customer service. Demonstrate professionalism and courtesy toward patients and colleagues. Ensure all patients are checked-in, checked-out in Epic system in a timely manner. Ensure end-of-the-day No-Show is done in Epic system for Medical Clinic. Registers patients, verifies demographic and insurance information and PCP assignment. Check for Medicaid restrictions if patient is covered by Medicaid. Ensure the PCP assigned matches the PCP assignment contained in Epic. Refers non-insured, new and out-of-network patients to the Financial CounselorCollect Credit Card copayment and palm scan at the front desk point of service. Refer all patient making copayment by cash or check to the Cashiers office. Obtain required signatures for all required consents, as well as information on Advance Directives Ensure patients visits are opened in a timely manner and all data is captured correctly. Answer and triage all telephone inquiries appropriately. Triage and scheduled all incoming referral in a timely manner Ensure all follow-up appointments are made for patients. Engage in pre-registration and Mychart activation initiatives to improve ease of scheduling and patient satisfaction.Review AVS for instruction on the proper timeframe for their follow-up appointments. Ensure all communication to clinical staff (i.e. medication refill) is sent to the clinical team in basket via Epic.Maintain integrity of PHIAssist in sending out and documenting all correspondence to patients in Epic. Identify and Initiates telephone call to appropriate department to report broken or malfunctioning equipment.Escalates patients' complaints to immediate supervisor or practice administrator Participate in staff meeting and trainingsParticipates in access project, performance improvement and Breakthrough activities in the department.Shares responsibility for addressing patient flow issues, satisfaction and other patient issues.Participates in DMS and Breakthrough activities.Minimum Qualifications1. A high school diploma or its educational equivalent; and2. Six (6) months of full-time satisfactory clerical experience andor experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; andor performing related customer service activities.If you wish to apply for this position, please apply online by clicking the "Apply for Job" button NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-28