Guest Services Attendant

Build your big career with the firm that does Big Law, Better. McDermott Will & Emery is a leading global law firm that brings together more than 1,400 lawyers and 1,200 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault, and the Human Rights Campaign, among others. At McDermott, we don't just invest in your future, we accelerate your career - wherever it may lead. That includes supporting you both in and outside of the office.With us, you'll find:A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity - we encourage you to be yourself!Enthusiasm for diverse perspectives: We're smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That's why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.Job Description:Position Summary:The Guest Services Attendant is responsible for being our first point of contact for our internal and external guests and being their point of contact for all requests while in our office. This role coordinates conference room and visitor office assignments in conjunction with team members to ensure all requested services are provided including catering, equipment, supplies, videoconferencing and set up. The Guest Services Attendant works under general supervision and relies on instructions and pre-existing guidelines to perform the essential functions outlined below. Essential Functions and Responsibilities:- Provide direct assistance with daily operations and ensure quality customer service at the reception desk to include greeting visitors and coordination of all aspects of guest related services. - Schedule conference rooms and coordinate all necessary arrangements and logistics for catering, audio-visual, security and other requests through the reservation application; and assist other personnel with using the application.- Greet all Firm visitors including clients, attorneys, applicants, maintenancerepair persons and direct scheduled visitors to the appropriate attorney or staff member in accordance with Firm policies and procedures.- Support the Hospitality team by preparing and maintaining conference rooms including delivery and set-up of food, beverages, conference equipment and supplies; as well as the timely breakdown and cleaning of the conference rooms after each meeting; and basic maintenance of equipment.- Help process catering invoices with appropriate attorney and client numbers for all food and beverage requests as needed.- Maintain professional appearance of lobby, reception area, conference rooms and all Client facing areas.- Follow standard security policies and procedures in coordination with building security.- Assist travelers in the local office by interfacing with McDermott's travel provider as needed.Job Specifications:- High school diploma or equivalent- At least two (2) years of related work experience- Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)- Strong written and verbal communication skills - Ability to work effectively in a fast-paced environment- Ability to communicate in a friendly, approachable, professional, and high-level client service-oriented fashion - Ability to work flexible andor additional overtime hours and weekend as needed #LI - JL1#LI - HybridSuccessful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses. Target Hiring Range $53,000 - $66,000Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that MWE provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package. As part of our ongoing commitment to be #AlwaysBetter for our people, clients and communities, we have created a culture of belonging that champions your individuality as both a person and a professional. From our competitive compensation, top benefits and award-winning professional development programs to industry-leading wellness initiatives, we support you through every stage of your life and career. With McDermott, you can live a life you love both in and outside of the office.Physical Demands and Work Environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands:While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hearEmployee must occasionally lift up to twenty (20) poundsWork Environment:Typical indoor office environmentDisclaimer:The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

Created: 2025-02-27