Customer Service Specialist $18 per hour

Pay is $18 per hour with an eligible raise at 90 days, 6 months, and 1 year.At Aqua-Tots, our goal is to provide the highest quality swim lessons to each of our families and have fun while we do it! Our mission is to be the BEST swim school. We believe swimming is a valuable and life-saving skill that EVERY child should have. Swimming saves lives and we need amazing people like you to help that dream become a reality.The Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.Our Benefits:$18 an hour to start (Must be 18 years of age to apply)pay raises at 90 days, 6 months, 12 months, and every 6 months after thatWeekly and Monthly contests to win prizes and moneyFull-time after 90 days of employment if desiredCareer Advancement into ManagementPaid trainingMedical and Dental benefits are available401(k)Disability Insurance, Accident Insurance, Hospital Indemnity InsuranceTelehealth benefitsLife insuranceQuarterly team outings & Holiday partiesEmployee & Member Bonus Referral programsEducational & Enrichment programsEmployee family swim lesson discountClosed on HolidaysBreak room with snacks and drinksClosed on Sundays and Federal HolidaysAqua-Tots Core ValuesThe Details:You will be engaging with families and children ages 4 months to 12 years of age in the joy of learning & swimming. Watch this video to learn more about working at Aqua-Tots! we are looking forStrong hospitality and customer service skillsAvailability to work at least two weekday afternoon shifts (3:15 - 8:15 pm) AND Saturdays or Sundays (8:30 am - 1:30 pm) required*Must be comfortable multi-tasking and working with computersMust have attention to detailMust be comfortable working with a scheduling systemOne year of the demonstrated hospitality industry or customer service representative experience - preferredOne year of demonstrated sales experience - preferredBilingual is a *plus*Our Advice:If you are worried or feel that you don't have the experience or qualifications we are looking for, apply anyway! We hire for personality and train for skill. If you are smart and have the desire to learn, then we want to hear from you.REQUIREMENTSMust commit to 2 workdays & Saturdays at a minimumJob Description:Customer Service Specialist Job Details:•Greet customers when they come into the facility•Communicate effectively with potential and existing customers•Build relationships with families and get to know their names and their children's names•Handle customer complaints gracefully with a winwin outcome•Lead by example for other staff members by using the customer-focused principle in every customer interaction•Answering sales calls and conducting tours•Enrolling children in swim lessons and managing the lesson schedules•Engaging with Children and Families on the joy of learning & swimming•Smiling and having fun•Answering questions and providing feedback to children and parents•Ensuring a fantastic, family-friendly experience

Created: 2025-02-26