Customer Service Rep

Essential Duties and ResponsibilitiesProvide excellent customer service by interacting with internal and external customers in a professional, courteous and ethical manner.Process and generate check payments.Process and complete credit card payments and calls.Answer incoming calls and queue calls as needed.Process and complete stop payments and plies with established operations policies, guidelines, procedures and practicesMeets individual and team targets for phone and performance KPI'sWork in a team environment.Qualifications:One to two years of related customer service experience. Experience in inbound call transactional work desired. Experience within a dealership or related to the vehicle service contract industry preferred.EducationHigh School diploma or equivalentSpecial QualificationsPossess a strong customer orientation and the ability to build relationships of trust and mutual respect with internal and external customers and team membersPossess analytical skills to grasp simple to mildly complex situations with changing circumstances for well-reasoned solutions that balance riskCustomer service techniquesA strong work ethic and time management skills in order to handle activity load and meet KPI'sProficient computer navigation skills using a variety of software including Microsoft Office Suite

Created: 2025-02-26