Director of Conference Services

Salary: $120000YearOther Forms of Compensation: What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish. Job Summary Director of Conference Services is a professional in the hospitality industry responsible for overseeing the planning, coordination, and execution of conferences, meetings, and events, ensuring seamless operations by managing logistics, budgets, vendor relationships, and client expectations, while acting as a liaison between clients and various departments within a venue to deliver exceptional event experiences; key duties include client consultations, space management, budget control, staff supervision, and post-event evaluations.REQUIREMENT:Oversee and manage conference planning staff coordinating meetings and events at (5) primary Conference Center locations; oversee management Conference Planners and Set up Coordinators; delegate projects as appropriate to staff membersVisit all sites spending quality time at each location as much as possible toensure client satisfaction; confirm that the highest level of customerservice is provided by Associates during these visitsMaintain strong leadership qualities, consistently motivating staff toachieve teamwork dailyWork closely with Corporate Services management on client activities, aswell as providing utilization statistics as required monthly billingfinancialreporting, PowerPoint presentations, utilization reports, weekly activityreports, special projectsManage effort to ensure that all sites are up to standard from a facilitiesperspective, consistently reporting any upgrades to PropertyManagementWork closely with training managers to coordinate all logistics for annualprogramsEstablish and maintain positive, professional relationships with clientsthrough effective, accurate, timely and reliable communication andactionMaintain complete confidentiality and display discretion and goodjudgment in performing daily tasksDemonstrate strong communication skills orally and in writingMaintain knowledge of audio-visual equipment and work closely withMultimedia team sharing informationWork effectively and cohesively as a team with all vendor groups,including Catering, Multimedia, Property Management, and SecurityWork closely with IT Property team for connectsdisconnects of pcs,printers, and telephone equipment; provide detailed cost estimates for allprojectsStay committed and flexible; respond positively to rapidly changingpriorities and business pressures; stimulate the same positive attitude in allteam membersWork with corporate office on special projects -- customer service trainingagendas, team building exercises, creative projectsCommunicate relevant MS information and HR personnel issues to Corporate as appropriateAssist HR Director to oversee all aspects of the employment process including preliminary interviews, employment verifications, job offers and completion of new hire paperwork and performance evaluations RESPONSIBLITIES:Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standardsCoordinate team reviews, and daily activities to ensure timely, accurate completion of tasksEscalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessaryOversee and assist with integration of new team membersFacilitatesupport events as appropriateMay serve as point of contact for external vendorsservice providersCatering set-up knowledge & SERV Safe Certified preferred.Other duties as required. Apply to Flik today!Flik is a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by sitestate)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid andor unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Req ID: 1402715Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]

Created: 2025-02-26