Retail Office Manager

Ashley Furniture Store is searching for an Office Manager to provide daily staff support, and assist with managing customer concerns. As an Office Manager your organization and can-do attitude are essential to your success with Ashley Furniture.Working for Ashley Furniture you will find a unique and fulfilling culture, with opportunities for growth and great benefits! Apply Today for Immediate Consideration!ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Greets customers with a smileSupports sales staff by finalizing tickets quickly and efficientlyHandles customer order issues in person and on the phoneHandles escalated customer issuesPrepares Office staff schedulesThorough knowledge of office policies and proceduresReviews and makes changes to customer ordersRecords details and notes on each customers ticketProcesses credit card, cash and check transactions correctly and expeditiously according to company policyProvide reportsReviews sales orders on a daily basisSales Floor -assists with pricing, tagging, promotion, and organization when neededDaily Close outs - count moneyTracks office supplies, puts in quarterly orders thru help desk systemTraining new office staff on company policy and systemHandles all new hire paperwork for the store. Ensures all hiring paperwork is filled out correctly and sent to HREnsures that office staff performs daily duties, on time, adheres to all company policiesFollows assigned scheduleAttends all required meetingsMay have Key Holder responsibilitiesSUPERVISORY RESPONSIBILITIESManages office staff (CSR's) and in the absence of Store General Manager or Sales Manager responsibility will include all store personnel. Carries out supervisory responsibilities in accordance with organizations policies and all applicable state and federal laws.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must have basic math skills (calculate figures and amounts such as discounts, interest, commissions, percentages, etc.)Ability to multi-taskMotivated and ability to work under pressureAbility to work effectively with staff and all levels of managementCommitted to purpose, and company goalsAbility to define problems, collect data, establish facts, and draw valid conclusionsMust have good verbal communication skills. Must possess the ability to respond to common inquiries or complaints from customers and vendors. Ability to effectively present information to management and other team members.EDUCATION andor EXPERIENCEHigh School diploma preferredComputer literacy to include a working knowledge of standard business applications (MS Outlook, Word and Excel), in a Windows environment.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch. The employee must regularly lift andor move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.Job Type: Full-timeBenefits:401(k)Dental insuranceEmployee discountHealth insuranceHealth savings accountPaid time offVision insuranceSchedule:Day shiftEvening shiftHolidaysWeekend availabilityExperience:Office manager: 2 years (Preferred)Customer service: 2 years (Preferred)

Created: 2025-02-26