MotorClothes/Merchandise Manager - Huntington Beach ...

THE MOTORCYCLE COMPANYJob Title: MotorClothesMerchandise ManagerDepartment: MotorClothesMerchandiseSupervisor: General ManagerPay ClassStatus: CommissionExemptSummary DescriptionManages employees and operations of the MotorClothesMerchandise Department. Coordinates sales promotions and advertising.Key Result Areas MotorClothesMerchandise Department OperationsManagementCustomer ServicePromotionsPremium Customer Experience and customer retentionProductivity of department staffSales and marginsDuties and Responsibilities1) MotorClothesMerchandise Department OperationsSet-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothesMerchandise department.Ensure MotorClothesMerchandise personnel are well trained and available when needed.Review all stock orders to ensure a fast-moving balanced inventory of MotorClothesMerchandise.Coordinate orders with P&A manager.Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director.Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.Attend dealer show semi-annually.Purchase product assortments, gauge stock movement, and devise promotions, when necessary.Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window DisplaysEnsure employees keep all merchandise and displays clean, well dusted, and appealing to customers.Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.Assist staff when needed.Become familiar and efficient with all phases of the computer systems required for MotorClothesMerchandise management, including generating and reviewing inventory reports.Supervise and maintain an accurate up-to-date inventory management & control plete markdowns as recommended by David Goldfarb, the MotorClothesMerchandise Director and Harley-Davidson.Keep 12-month non-moving inventory at industry benchmarks. 2) ManagementEmploy sound management practices to ensure MotorClothesMerchandise department contributes acceptable levels of gross & net profit.Hiring, training, motivating, counseling and monitoring the performance of all MotorClothesMerchandise staff.Maximize return on investment of MotorClothesMerchandise inventory.Grow the volume of MotorClothesMerchandise sales.Maintain budgeted revenue and expense objectives.Develop advertising sales, and promotional campaigns for merchandise with the MotorClothesMerchandise Director and the Marketing municate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, NewFuture Product line StudiesBenchmark other retailers to determine "best practice" anize and stage fashion shows and other events to sell merchandise.Provide reports to Dealer Principal, General Manager, or MotorClothesMerchandise Director as plete daily, weekly, monthly, semi-annually and annual tasks.Develop monthly and annual objectives for the department in collaboration with DealerPrincipal, General Manager or MotorClothesMerchandise Director.Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues. 3) Customer ServiceProvide excellent customer service to all of the dealership's customers whether internalor external.Greet customers immediately, in a courteous and friendly manner.Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.Handle telephone transactions quickly, and courteously.Point out any sales, specials, or new merchandise to customers.Assist customers with their selection of merchandise and offer additional product that compliments the purchase.Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.Notify customers when special orders or back-ordered items are received.Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right", as specifically directed by the MotorClothesMerchandise Manager.Follow the Ticket to Ride process for customers purchasing bikes.Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothesMerchandise Director.Stay up to date on all required HDU courses.Selling the fun and excitement of Harley-Davidson to customers. 4) PromotionsWork with the Marketing Director, MotorClothesMerchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.Coordinate promotions with other departments to maximize return on promotions spending.5) Other DutiesAs assigned.Supervisory ResponsibilitiesEstablish departmental work schedule, balancing the workloads of all employees.Establish job assignments and sales quotas for all MotorClothesMerchandise personnel within their skill level.Ensure all policies and procedures for MotorClothesMerchandise department are followed.Manage employee performance (evaluate and council).Recruit, interview, hire, and terminate MotorClothesMerchandise employees with General Manager and Human Resource Director.Maintain records of all disciplinary action.Maintain records of all employee performance reviews.Provide training for all MotorClothesMerchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field mitments Treat all employees and customers fairly, courteously, and with dignity.Model superior customer service behavior for all MotorClothesMerchandise personnel by maintaining positive relationships with customers, employees, MotorClothesMerchandiseDirector, General Manager and Dealer Principal.Be prompt and available for flexible scheduling.Be honest and fair in all business dealings.Demonstrate an interest in growing the MotorClothesMerchandise business and exceeding goals on a regular basis.Demonstrate professionalism with customers, employees, and in providing customer service.Review all RPM training, HDU, and attend training sessions to keep current in MotorClothesMerchandise.Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothesMerchandise Director.Work well with others.Qualifications & Job RequirementsStrong leadership skills.Strong sales and sales management skills.Experience with retail sales and inventory management.Previous experience in developing and coaching a high performance sales team.Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.Physical DemandsRequires the use of both hands.Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.Requires standing andor walking for extended periods of time.Working ConditionsNormally indoors, however, some outdoor work is required during open houses or other events.The noise level in the work environment can be loud.Occasionally exposed to exhaust fumes or other airborne addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by hisher supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.Employee Signature DateManagement Signature Date

Created: 2025-02-25