MDM (Mobile Device Management) Engineer

Description: We are seeking a Mobility Administrator for MDM platform. Responsible for upgrades, monitoring performance, fine-tuning, capacity planning, troubleshooting, deployments and post support according to company standards, policies and procedures; and maintaining disaster recovery environments to ensure compliance with the corporate plan of business continuity. SKILL REQUIREMENTS Workspace ONE UEM and Workspace ONE Access SME Apple DEPABMVPPAPNS knowledge Android EMM Android Work Profile vs Work Managed UEM device profiles: iOSAndroid restrictions, device passcode, Wi-Fi profiles, etc. UEM compliance policies UEM repositories: file share paths, etc. Apple, Android, Windows PCLaptop and MacOS device enrollments Core Workspace ONE apps: Hub, Boxer, Content, Web, Tunnel LDAP Directory Services Secure LDAP Workspace ONE infrastructure components (Cloud Connector, Universal Access Gateway, Secure Email Gateway General VPN tunneling: PerAppVPN, etc. General understanding of OUs, AD users, AD attributes, AD groups and Assignment Groups in the UEM environment O365 Federated authentication General understanding of certificates General understanding of API's General understanding of high availability, DR sites Familiar with ServiceNow for incident tickets, request tasks, change management and reporting Windows server administration experience SCOPE OF RESPONSIBILITIES Level 2 and 3 end user support MDM solution support (Currently AirWatch MDM) Device inventory management including procurement, deployment and decommissioning. Device security through containerization and security, compliance & application policies, profiles and configurations protecting access to company systems and data. Mobile application management including approved mobile application store management and new application whitelisting. Manage mobile carrier relationships and services. Engineering of mobility solutions including next generation MDM platform Maintenance of on-premises server MDM infrastructure components and connectivity to Workspace ONE cloud tenant and back-end resources.

Created: 2025-02-25