Manager, Account Management, Consumer/Retail and ...

Please Note: This role requires the ability to work on site 3 days per week per company policy.The annual salary range for this role is $140,000-$160,000 in New York.The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the world.The Partner Services (account managementcustomer success) team focuses on structuring and delivering tailored engagement for Forum partners across Europe and North America. The team works across all industries and geographies and in close collaboration with the Global Industries communities, 10 Forum Centers and Forum events.We are currently searching for a Partner Services Manager (Manager, Account ManagementCustomer Success), who will lead a team of Leads and Specialists (account managerscustomer success) focused on structuring and delivering engagement for Partner companies within the Consumer, Healthcare and Education industries. Responsibilities include:Manage and coach a small team (4) of Partner Services Leads (Account ManagersCustomer Success Leads) and SpecialistsEnsure coordinated and consistent interfaces with Partner companies in close collaboration with Global Industries team, responsible for building the most forward-looking industry communities and accelerating the responsible transformation of sectors.Guide team in contributing to a tailored engagement and customer success strategy for all Partners, in close collaboration with the Global Industries teamLead team in preparing and delivering Partner companies' participation at Forum events, ranging from registrations, agendas, speaking roles and logisticsGuide a team across all internal processes impacting the Partner, including unpaid dues and contract managementResponsible for defining and allocating responsibilities among the teamGuide team members in key stages in the Partner lifecycle including Onboarding, At-Risk, Offboarding stagesPersonally handle a portfolio of 6-10 high-level Partners with account management responsibilities.To be successful, a Partner Services Manager should: Build relationships with Partner RepresentativesMain contacts to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectorsMonitor and proactively manage partner retention and engagement metrics and resulting actionsEnsure a 'One-Forum' approach, with internal product teams, Centers and Global Industries teams to partners to guarantee optimal partner engagement experience.Preferred Requirements and Experience:Broad intellectual background with a Bachelor's degree or equivalent, Master's degree preferred8+ years of experience in a relevant fieldPeople management experience, with the ability to lead, develop and grow a team preferredSuccessful track record in account managementcustomer success, including proven ability to engage with multiple functions and business lines in an organizationAbility to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through for internal and external parties.Experience with CRM's, Salesforce preferredRelevant industry experience preferredExcellent communication skills and command of the English language; both written and verbalTravel up to 20%Why work at the Forum:The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!

Created: 2025-02-25