Manager, IT Operations

Are you ready for the best destination of your career?Spotnana is transforming the $11 trillion travel industry by building modern infrastructure that brings freedom, simplicity, and trust to travelers worldwide.Backed by over $115M in funding from top-tier investors, including ICONIQ, Durable, Mubadala, Madrona, and Sandberg Bernthal Ventures, we are addressing some of the travel industry's most complex challenges-and we need your expertise to help us succeed.How you'll make an impactSpotnana is seeking an experienced IT Operations Manager to join our global IT team. Spotnana IT is responsible for delivering world-class enterprise systems and solutions that enable our growing business to work effectively both internally and with external customers. The Manager, IT Operations at Spotnana will be responsible for the day-to-day employee experience with IT including local office support, 247365 helpdeskremote support (L1, L2), deployment, tracking, and collection of employee IT resources, and providing ongoing training and education materials to support effective use of IT systems.What you'll ownBuild, hire, and develop and manage an IT Operations team that lives Spotnana's valuesDeliver business results in the areas of IT OperationsDeveloper standard operating procedures (SOPs) for critical IT processes taking cross-functional requirements and business needs into considerationCoordinate staffing and scheduling to support 247365 IT helpdesk support (L1, L2) to provide consistent service to a global workforceDrive the evaluation, deployment, and management of IT Operations tools and systemsEvaluate and make recommendations on staffing, outsourcing, purchasing, and in-house development of systems and processes for IT OperationsModel skills and behavior aligned with Spotnana's Values and Operating PrinciplesExperience to bring with you3-5 years experience managing an IT Operations teamExperience with service deskservice management, employee onboarding, and enterprise tool managementDemonstrably deep understanding of IT Operations and ServiceSupport needs in a high-growth technology companyAbility to reason holistically about end-to-end Enterprise ecosystems: from online sales portals to marketing tools to GCPExperience building and maintaining automation and integration of enterprise IT SaaS platformsExperience building corporate IT knowledge bases and writing policiesprocessesThe ability to build a cohesive IT Operations team and to manage, coach, and develop a global team effectivelyKnowledge and understanding of best practices for service managementExperience ensuring all processes used by the IT Operations are thoroughly documented, consistently audited, and regularly improvedUnderstanding of IT Operations metrics and how to collect, report, and analyze that data to assess team and business performanceExperience working with leadership to execute on strategic IT investments, and creatively meeting the non-homogeneous business needs across various departments Willing and able to work from either our New York City or Palo Alto, CA office in a hybrid structureLet's talk compensationSpotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position's compensation range based on their skills, experience, qualifications, and other job-related specifications. The annual cash compensation for this role is: $160,000 - $180,000We care for the people who make everything possible - our benefits offerings include:Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it growsPre-tax and ROTH 401(k) options via Fidelity with up to a 4% company matchComprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependentsPre-tax flexible spending account options for health, dependent care and commuter expenses20 vacation days per year in addition to 10 company holidays, 4 company rechargewellness days and an end of year company shutdownUp to 26 weeks of Parental LeaveMonthly cell phone internet stipendAdditional benefits including access to RocketLawyer's online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parkingtransit program and moreWe are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.

Created: 2025-02-24