Account Manager for a leading SaaS Company (Bilingual ...

About the job Account Manager for a leading SaaS Company (Bilingual Chinese-English) Job briefWe are seeking a detail-oriented and customer-focused Account Manager focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products. The Account Manager will play a important role of transforming bookings into revenue and ensure a seamless customer experience. The ideal candidate will have strong organizational skills, a customer-centric mindset, and a proven ability to manage multiple accounts effectively.ResponsibilitiesGuide new customers through the onboarding process, ensuring a smooth transition from sales to account management.Build and maintain strong client relationships, serving as the primary point of contact for post-sales activities.Collaborate with finance and sales teams to ensure accurate revenue recognition and reporting.Proactively resolve client issues, escalating when necessary to ensure satisfaction.Identify upselling and cross-selling opportunities to drive revenue growth.Generate regular reports on account status, revenue projections, and key metrics.Partner with cross-functional teams to streamline processes and enhance the customer experience.Work with the client success team to foster long-term relationships and reduce churn.RequirementsCandidates with a bachelor's degree or higher in computer science or related fields, or with experience in softwareSaaS development are preferred.5+ years of experience in account management, customer success, or a related role.Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.Strong understanding of sales processes and revenue recognition principles.Excellent written and spoken English and Mandarin can be used as a working language.Detail-oriented with strong analytical and problem-solving skills.Ability to work independently and collaboratively in a fast-paced environment.

Created: 2025-02-24