Operations Coordinator

DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consist of, but are not limited to, the following:Perform daily board management. Monitor workloads and staffing levels and assign andor delegate work to ensure daily expectations and deliverables are met and completed with qualityServe as a first line of support for operations team members. Answer questions, address problems or redirect work when needed and escalate issues where necessary. Keep operations supervisors apprised of trends or concernsWork directly with the Account Coordinator andor Account Manager job family to ensure exceptional service is delivered to C.H. Robinson customersBuild relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomesFollow through on customer and carrier requests to ensure satisfactionDocument events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.Understand customer workflows, preferences and SOP's and apply this knowledge to create efficient, cost-effective solutions for the customer with consistent service across all touch pointsValidate and ensure the accuracy of load data in systems to CHR, customer and carrier standardsUtilize data and reporting to identify and improve service results in order to meet customer expectationsEnsure customer TMS requirements are metExecute internal carrier offer management for specified customer(s)Respond to customer inquiries and provide updates related to exception management in a timely mannerProvide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.As needed, complete operational tasks to ensure daily deliverables are metOther duties or responsibilities as assigned according to the team andor country-specific requirementsQUALIFICATIONSRequired:High School diploma or GEDAt least 2 years of related C.H. Robinson experience; operations experience strongly preferredAbility to work evenings andor weekends (select roles only)For external postings only: Minimum 3 years of call center customer service or transportationlogistics experiencePreferred:Bachelor's degree from an accredited college or universityPrevious customer service experience in a call center or similar environmentUnderstanding of C.H. Robinson systems and capabilitiesProficient in Microsoft Office Suite of programsValues a diverse and inclusive work environmentVerbal and written communicationExcellent customer service orientationSelf-motivated with the ability to work under limited supervisionDelegation and providing direction to othersProviding direct feedback to othersTime managementAbility to prioritize wellAttention to detail and accuracyDisclaimer:This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest pensation Range$18.80 - $29.28The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action EmployerEOEMFDisabledVeteran BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Two medical plans (including a High Deductible Health Plan)Prescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid and floating holidaysPaid time off (PTO)Paid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesDig in to our full list of benefits on OUR CULTURE page.

Created: 2025-02-24