Industrial Refrigeration Service Account Manager

Excellent leadership and opportunity to grow within companyCompetitive Base Salary and Commission PlanAbout Our ClientThis Twin-Cities based construction company is a leading General Contractor. They are a leader in the MN market with many excellent clients and a steady pipeline of light industrial and commercial projects. This company is looking to add a Industrial Refrigeration Service Account Manager to its rapidly growing team.Job DescriptionFunction as the internal expertise on Industrial Refrigeration Service within the office and project administrationEstablish and manage customer relationships with all levels of customer hierarchy, engineering to top executives.Develop and train IR Service Field Technicians including reinforcing conduct to align with company values and providing support with technical advice and guidance.Manage "callback" occurrences through discussion with technicians and document resolution and action items for training, scheduling, andor performance management.Responsible for keeping well-informed of external market conditions and internal requirements and working alongside HRLabor Management to maintain staffing needs based on forecasted work loadWork with the office and field to establish required skill sets, talents and capabilitiesProvide sales, sales support and account management and act as a resource to the Sales Team for pricing or technical issuesIdentifies potential opportunities with existing and new customers, and manage leads to maximize growth and sales opportunitiesGathers or validate preliminary information and performs facility walk-through to determine level of opportunity.Assists customers in answering technical questions on IR systems, and relevant industry issues.Ensure that quality standards are maintained for all operations processes and functions required for execution and customer satisfaction.Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customer and assigned staff.Work with internal and external engineering resources to ensure service, replacements, and installations are provided per relevant specifications and standardsWork in partnership with the refrigeration team including parts, service, engineering and construction.Perform custom quoting and estimating for customers, at all levels of complexityPrepare, review, and present proposals andor contracts with all buying influences negotiating scope of agreementproject.Identify cost saving opportunities andor risk items that will occur on various projects.Manage IR service projects while leading team activities to ensure project progresses on schedule and within prescribed budget, with quality workmanship.Coordinate project design development, obtaining governmental approvals and administering subcontracts and purchase orders.Coordinate information and activities amongst estimating, financial and construction as well as subcontractors, vendors, governmental personnel and project superintendent, ensuring proper communication flow, utilizing project meetings, correspondence, and documentation as necessary.Other duties as assignedMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. The Successful Applicant5 years professional career field experience, including relevant experience in Industrial Refrigeration service related workPreferred active member in RETA; CIRO Certified, CRST Certified or within path to obtain certificationProficient in IIAR standards for inspections, testing, and maintenance as well as startup and commissioningAbility to interact effectively with others, both within and outside of the organization.Detail-oriented, strong problem solving and analytical skills in evaluating situations.Ability to adapt to changing demands and priorities.Excellent leadership and communication skills.Working knowledge of MS Office.What's on Offer $110K - $120K + CommissionContactJoslin ZauggQuote job refJN-012025-6646474

Created: 2025-02-23