Maitre D

MomofukuMomofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with "the rise of contemporary Asian-American cuisine" by the New York Times and named the "most important restaurant in America" by Bon Apptit magazine, Momofuku has restaurants in the New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks.About KabawaKabawa and Bar Kabawa are the forthcoming projects from Chef Paul Carmichael and Momofuku. They are dedicated to celebrating Caribbean culture in the East Village and reflect Chef Paul's culinary journey.As the first (and last) point of contact and representative of Kabawa, the Maitre D will be warm, hospitable, yet professional and exacting while providing above and beyond service in line with Momofuku standards and values. We are looking for well-presented, organized individuals who want to be part of a team that tests pensation Band: $24.00 - $27.00 per hour plus applicable tipsWhy Momofuku?At Momofuku, we value our team members and make it a priority to offer competitive compensation packages that encourage longevity with the company and long-term growth. We offer competitive pay and a comprehensive benefits package, including visiondentalmedical, 401k, paid time off, flexible spending account, employee assistance program, and dining discounts, plus more after required wait periods. We encourage our team members to grow and learn, and offer many opportunities for personal and career development.ResponsibilitiesHas awareness of total covers, guest information, and special notes for each shift and communicates this to the team during each serviceServe as a primary liaison for guest communications during service, ensuring seamless interaction between guests and the team to deliver an exceptional dining experienceProperly set-up front desk area, performs side-work and other openingclosing procedures as directed by management Manages the reservation system and relevant guest communications, such as voicemailsMust possess great communication skills with a polished presence and professional demeanor on the floor or via phoneemailHas full knowledge of Momofuku and Kabawa to be able to answer FAQs, including a general knowledge of food and beverage offeringsRecognizes key people in the industrycompany-related and communicates it to all FOH and BOH staff, particularly managementEngages with guests and colleagues in a professional and dignified manner in a busy environmentGreet guests as they arrive, escort them to their tables, and ensure preferences are communicatedPromote and maintain the highest level of customer service to all guests while staying alert to their needsProficient in building relationships with guests to facilitate return visits or private event bookingsMaintains integrity of service by proactively communicating with managers to address any potential negative experiencesStrategizes table turn times with relevant FOH managers and team, knowing when and where we can accommodate walk-ins in order to maximize covers for the shiftMaintains cleanliness and organization of the Maitre d' work stationConstantly pushes to creatively interpret positive guest relations and industry standardsRequired QualificationsAt least 2 years as a Reservationist, Lead Host or Maitre D in a high-volume, casual fine dining setting2 year proficiency experience in reservation platforms Exceptional written and verbal communication, service, and floor skillsMust possess strong empathy and team spiritAbility to work in an organized and meticulous manner with strong attention to small detailsSolution-focused, receptive to constructive criticism, and general performance feedbackAbility to demonstrate quick thinking and adaptability in a constantly changing environmentMust have strong interest in food, wine, and the business of hospitalityUncompromising work ethic with a relish for new challengesAvailable to work nights, holidays and long days as necessaryPreferred Qualifications2+ year as a Reservationist, Lead Host or Maitre D in a high-volume, casual fine dining settingProficiency in Resy or similar reservation systemA proven track record of dependability, a continuous focus on learning and development, and a history of consistently and successfully fulfilling all role responsibilitiesPhysical DemandsThe physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Created: 2025-02-23