Operations Supervisor - Fairfield Inn Sudbury

Fairfield Inn by Marriott Sudbury, a Colwen Hotels property, is seeking an engaging, friendly and detail-oriented Operations Supervisor to support the front desk and housekeeping operations of the hotel. In this role you will focus on training, supervising, and scheduling of the front desk and housekeeping teams. In addition, you will provide support to the hotel manager with administrative duties, act as MOD, and respond to guest request and issues in the absence of a manager. This role is hands on and will function as a front desk agent and housekeeper as needed.Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.General Responsibilities:Assist in the interviewing and strong performance supervision of front office associates.Ongoing review of staff to ensure adherence to established policies and proceduresProcess check-in and check-out, verify billing, create reservations, and process special requestsKnowledge of hotel property, local attractions to assist guests.Establish and maintain open collaborative relationships with direct reports, and management throughout the hotelCompliance with Federal & State Labor lawsEnsure that all complaints regarding service andor accommodations are investigated and resolvesMonitor budgets and payroll records and review financial transactions to ensure appropriatenessOngoing analysis of processes for continuous improvementefficiencyCoach and support front office team to effectively manage occupancy, guest service, and controllable expensesIdentify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction resultsBalance cost controls with exceptional guest service and associate satisfactionMaintain STRICT key controls and safety and security standards.Other duties as assignedRequirements:Two year college degree or equivalent hospitality experiencePrevious brand specific experience preferredStrong Leader of peopleSuperior interpersonal and customer service skillsReliable with the ability to multitask and work under pressureExcellent verbal and written communication skillsIntermediate to advanced computer skillsFamiliar with common computer software programsMust be willing to work varied hours including nights, weekends and holidaysWe've got you covered: Benefits & PerksMedical Insurance with Company-Funded HRADental InsuranceVision InsuranceFlexible Spending AccountsWide-Array of Supplemental Insurance OfferingsPaid Time Off ProgramsEmployee Assistance Program401K Plan - Traditional & Roth Options with Employer MatchHotel Discount Travel Program for Associates & FamilyExclusive Associate Discounts - Travel, Entertainment, & RetailTraining and Development ProgramsColwen Hotels is an equal opportunity employer. EEO MFDV

Created: 2025-02-23