Manager Global Surveillance Center

Job DescriptionGardaWorld Security Services is Now Hiring a Surveillance Security Officer!Ready to suit up as a Global Security Operations (GSOC) Manager?What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.What's in it for you:Set schedule: Monday to Friday, MorningsCompetitive hourly wage of $120,000 to 125,000 yearLocation: New York, NYA comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance optionsCareer growth opportunities at GardaWorldUniform provided at no costResponsibilities of Global Security Operations (GSOC) - ManagerOverseeing operations of the GSOC to ensure a thorough and positive representation of GardaWorld Security Services.This GSOC Manager will own customer relationships with globally significant institutions with coverage responsibilities focused in Latin America and the US.Responsible for overall program progress, contract management, cost control, financial reporting, scheduling, quality assurance and control, and safety.This position candidate understands the importance of a large-scale Global SOC model, and the need to monitorinteract with localized SOC'sUnderstanding of all platforms within client facilities, including alarms, fire panel, door alerts, intrusions, entrapments, etc. Including protocol responses, understanding of alarms, proximity to personnel for response measures and communication required.Ability to absorb intelligence, including internalexternal events, within facility as well as in proximity bands surrounding facilities. Communicate information including necessary response based upon potential impact to facility.Monitor and understand potential client travelers, assets. Communicate intelligence per protocols with specific details including potential impact to travelersassets.Have clear understanding of SOC operator responsibilities. GSOCM should be able to transition to Operator with ability to perform at expected levels.Understands Technology, including identificationunderstanding activedead panelsSupervise the day-to-day service provided to the client and ensure service is of the highest standardDevelop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staffMeet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfactionParticipate in the selection, orientation, training, and continual development of staff assigned to the accountEnsure 100% payroll and billing accuracyEnsure 100% compliance with federal, state, and local regulations in assigned accountQualifications Be authorized to work in the U.S.Be able to provide documentation of High School Diploma or GEDYou have a New York Security license if requiredExperience working in a large Global Security Operations Center (GSOC)Strong proficiency with technologyExcellent interpersonal, verbal, and written communication analytical and presentation skills are required.Candidate must possess demonstrated decision making, problem solving, and negotiating skills.If you have Security, Military, Law Enforcement experience - even better!In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today - this could be more than a job! 26% of our corporate employees started as frontline workers.If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you!GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.NY# 1111873

Created: 2025-02-23