Claim Vendor Quality Reinspector

Job DescriptionDESCRIPTION:Reinspect open and closed claims involving contractors from the Chubb Trusted Service Network and other vendors to validate the loss inspection, nature of the loss, coverage provided, scope of damage, and construction estimate.The selected candidate may also be asked to assist the Property Field Staff in validating the reconstruction process is moving ahead within expected timelines and other ad hoc tasks. Further, the selected candidate will conduct periodic meetings with the preferred vendors in their assigned territory to provide quality and customer service feedback in order to improve the overall quality of Chubb's Trusted Service Network as well as act as the primary resource for complaint resolution involving network vendors.The selected candidate will work with the First Party Audit Team and core leadership team to identify OSA(Outside Adjuster) training opportunities in the application of technology and the adherence to the Property Best Practices Guidelines; contact policyholders and Independent adjusters; maintain an active diary of re-inspections and training opportunities; adhere to all statutory regulations and unfair claim practices acts; adhere to Chubb's Code of Conduct standards: effectively communicate with all internal and external customersPrimary location: New York, Long Island, Outer BoroughsPLEASE NOTE:The position is a remote position working out of your home or local branch. Travel throughout the assigned territory is required with the occasional need for overnight travel to more remote areas. Travel outside of your assigned territory may be required to support other offices with catastrophic losses. *Outside of your regular duties you may be asked to contribute to the property discipline needs in varying capacities.EDUCATION: Bachelor's degree strongly preferred. Industry credentials such as AIC, SCLA or CPCU are a plus.Candidates should possess a minimum of five years of Outside property claims or re-inspecting experience and have: Knowledge of insurance contracts, investigative techniques, legal requirements and regulations; an ability to develop and maintain strong business relationships with internal (Home Office Claim Management, the First Party Audit Team, Field Claim staff) and external (policyholder, agent, vendor) customers A strong demonstrated knowledge of Outlook, Word, Excel, CoreLogic Tools, Symbility andor Xactimate, and the Tablet PC Knowledge of current construction methods and costs; an ability to write their own estimates and complete both a contents and building (personalcommercial) valuation Excellent written and verbal communication skills; strong customer service orientation Strong analytical and negotiation skills; experience in training others on claim handling practices; a strong understanding of the Property Best Practices Guidelines.About UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Created: 2025-02-23