Lead-Membership Concierge

Position SummaryThe Lead-Membership Concierge delivers a best in class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and actively participate within a departmental culture which delivers excellence in the guest buying experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to lead a team which creates value-based relationships while proactively engaging members and guests to programs and services which help meet their healthy way of life goals.Job Duties and ResponsibilitiesSkillfully handles complex memberguest engagements and leads by example through active participation in the join, service and save experience.Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations. Includes disciplinary and termination actions as needed.Achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution.Meets department financial expense expectations through payroll management and effective scheduling of the Concierge Team.Strategically drives an experience driven department culture, utilizing insights from memberguest feedback provided through social media, surveys, and interactions to identify opportunities and capitalize on successes.Manages compliance within Life Time policies, procedures and processes.Position RequirementsHigh School Diploma or EquivalentCPRAED certification required within 30 days of hire3+ years of managerial experience3+ years of customer service experience3+ years of sales experience3+ years of achieving budget goalsPreferred RequirementsBachelors Degree in related fieldExperience working in a high-energy and fast paced environment with proven multi-tasking skillsSuperior time management skillsAbility to prioritize tasksAdapts to change and innovationExperience with Microsoft Dynamics CRM and Microsoft Office SuitePayThis is an hourly position with wages starting at $32.00 and pays up to $44.00, based on experience and qualifications. This position is also eligible for incentive pay based on business performance.BenefitsAll team members receive the following benefits while working for Life Time:A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Created: 2025-02-23