Specialist, Concierge Services

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work®!In the Specialist, Concierge Services role, you'll interface with our entire Enterprise product suite including Pages, Reviews, Listings, Knowledge Assistant and more! You will gain a comprehensive understanding of complex enterprise businesses' digital strategygoals while providing personalized, consultative, and technical support - or as we call it, "White Glove" support. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and confidence to apply your individual talents to Yext and our customers.What You'll DoEstablish yourself as a dependable, solution-oriented Yextpert who can creatively and professionally advise clients on digital presence best practices Troubleshoot platform and client-specific inquiries via telephone and email support and maintain inbound queue management strategies to ensure adherence to the SLAProvide consultative and training services through 1:1 and group advisory settings via phone calls, webinars, and virtual meetingsCraft help articles and other support materials to empower users to serve themselves Interpret customer requests, tailor your conversations according to their needs, and effectively communicate these needs to ensure we are exceeding client expectations - every time!Work cross-functionally with Client Success, Operations, Engineering and Product teams to deliver full 360-support and surface trends that enhance the end-user experienceIdeate, build and scale new ways of thinking about the value White Glove Services brings to clients as well as our internal operational efficiencySpecialize in client and industry knowledge to become a ClientIndustry Subject Matter Expert by participating in account meetings and documenting new features and client-specific processesMaintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solvesAHT)What You HaveBABS degree or a similar college level educationInterest in pursuing a career in Customer Success within the SAAS spaceCustomer-facing experience desired (retail, hospitality, online support, etc.)The ability to think creatively, analyze, and understand complicated and abstract ideasOutstanding and effective interpersonal skillsEvidence of taking leadership or distinguishing yourself from your peers, especially in team or social activitiesAbility to work quickly and independently with excellent time management skillsExcellent written and verbal communication skills that can be tailored to a broad range of peopleStrong computer skills, including typing skills, and the ability to adapt quickly to new programsA knack for synthesizing technical concepts into digestible bits of information and effectively convey this information to othersAbility to work 40 hoursweek and overtime as needed. Ability to work non-standard work week (ie Sun - Thur or Tues - Sat) andor non-standard hours (ie 12PM - 9PM ET)#LI-DD1Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee's job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation andor variable pay programs based on performance relative to goals and targets.Annual Base Pay Range$39,600-$96,000 USDYext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity andor status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental andor familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

Created: 2025-02-23