Associate Director (Hosp) Level III

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Work Shifts8:00 A.M - 4:00 P.MJob DescriptionPurpose: Under the general supervision of the Deputy Director andor the Assistant Director of Ambulatory Care services. Provides assistance in the administration and supervision of activities and services in the Ambulatory care setting. Responsible for the oversight of Ambulatory Care services as assigned by managing the technical, managerial, ancillary, and clerical and support staff of these departments.Specific Duties and Responsibilities: The Associate Director is charged with and responsible for:•Responsible the day to day operations of assigned outpatient clinics•Monitors flows and make changes as appropriate•Leads & collaborate on service line optimization assessments and implementation•Coordinates schedules, staffing and coverage•Signs off on all front desk direct report time sheets and SRs•Creates and adjusts schedule of front desk staff as needed•Addresses patient complaints, works with patient relations as needed•Facilitates communication between clinical and non-clinical staff as necessary•Monitors performance and supervises the support staff•Investigates issues or concerns at direction of Ambulatory Care Leadership and reports back findings in a timely and efficient manner•Facilitates implementation of new processesstandard work as instructed by Ambulatory Care Leadership, monitors adherence of staff•Receives sick calls from staff, adjusts schedule, and notifies appropriate parties as needed•Completes evaluations for front desk staff as specified by HR•Provides cross-coverage oversight of other clinic areas under Ambulatory Care as needed and directed•Responsible for referral work queues and timely scheduling•Liaison between vendors and bio-med (replacement or repairs of machines).Minimum Qualifications1. Master's degree from an accredited college or university in Hospital Administration, Health Care Administration, Public Health or a related discipline; and2. Four (4) years of administrative experience and background at responsible management and administrative levels; or3. An equivalent combination of training, educational background and experience in related fields and educational disciplines may be substituted on a year-for-year basis.Department Preferences•Competence in EPACES, insurance portals and EPIC functions is necessary.•Exceptional customer service skills required.•Good organizational and time management skills required.•Administrative experience or an equivalent combination of training, educational background and experience in related fields and educational disciplines•Overall knowledge of the fundamental of hospital organization, administration, standard regulations and laws applicable to hospital operations•Multi-tasker, detail oriented with excellent follow up skills and a proven ability to exercise initiative and judgementIf you wish to apply for this position, please apply online by clicking the "Apply for Job" button.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-22