Field Application Engineer - Smart & Connected ...

Company DescriptionThe Schrder Group is a global leader in outdoor lighting and sustainability innovation, operating across five continents in over 70 countries. We transform cities, industries, sports venues and communities into smart urban ecosystems through advanced LED technology and intelligent lighting control systems that reduce carbon footprints and energy consumption.With more than one million connected lights worldwide, the Exedra lighting management systems help municipalities and utilities optimize both energy and maintenance costs while enhancing streetlight services for their communities. At the forefront of Smart City innovation, Schrder seamlessly integrates technology with urban infrastructure to create more connected, efficient, and sustainable environments for the future.Job DescriptionAs a FAE for North America (NAM), you will serve as a technical expert in Schrder's smart & connected lighting solutions, guiding customers from initial concept through deployment, implementation, and system optimization.Remote position within the United States with proximity to a major airport required. Position focuses on supporting business operations throughout the USA and Canada.Must possess hands-on experience in outdoor lighting applications, specifically with roadway and area lighting systems, including proven expertise implementing and supporting networked lighting control (NLC) solutions.Responsibilities include:Pre-sales Technical LeadershipPartner with NAM sales teams to provide expert technical consultation during customer engagementsConduct demonstrations of Schrder's Exedra Lighting Management System and Exedra mobile app.Create proof of concept demonstrations and support customer pilot projects.Create detailed technical documentation including application notes, engineering drawings, RFP responses, and product specifications to meet customer requirementsMentor sales teams on technical aspects of smart lighting solutions. Support development of technical sales tools and competitive analysis.Product Development & Global CollaborationDrive technical collaboration with Schrder product team (Hyperion, Portugal) to optimize NAM market requirements and product development initiatives. Partner with regional FAEs worldwide to share technical expertise, market insights, and best practicesConduct technical validation and testing of new products to ensure compliance with quality standards. Contribute to technical best practices and implementation guidelineProvide technical market intelligence to inform product strategy and roadmap planningInstallation Support & Customer SuccessDesign and validate lighting control solutions, including system architecture, network topology, and advanced control capabilities (e.g. dynamic or adaptive lighting)Partner with project management to develop and execute network lighting control deployment plans that align with customer requirementsLead online or on-site technical support, including system commissioning, troubleshooting, and training to ensure optimal performance and customer satisfactionManage integration requirements for third-party platforms (GIS, Asset Management, Work Order Management), collaborating with engineering teams on API-based solutionsDrive continuous improvement through systematic tracking of technical support cases and customer feedback to enhance product development and operational efficiencyTechnical Partnership Development•Evaluate and qualify potential technology partners to determine optimal solutions for specific projects•Conduct technical validation and integration testing of partner products with Schrder systems•Develop comprehensive technical documentation for partner integrations to support global development teamsQualificationsRequired Qualifications:Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical field3+ years' experience with outdoor lighting applications, including proven expertise implementing networked lighting control solutionsStrong foundation in networking principles, IP-based communications, and system architecture designExperience with API integrations and third-party software platformsDemonstrated ability to lead technical discussions and present complex solutions to diverse audiencesExceptional problem-solving skills and ability to troubleshoot complex system issuesAbility to travel up to 35% within NAM. Possible European travel to support Schrder Group initiatives.Preferred QualificationsProfessional Engineering (PE) license or Lighting Certification (LC)Experience with smart city technologies and IoT platformsKnowledge of TALQ, D4i, or other lighting control standardsExperience working with GIS, asset management, andor work order management systemsFamiliarity with ANSIIES lighting standards and practicesProfessional Competencies Proven track record of solving complex technical challenges in real-world lighting applicationsStrong relationship builder, effectively collaborating with customers, partners, and cross-functional teamsDemonstrated project management skills with ability to balance multiple priorities while maintaining quality and meeting deadlinesExperience managing on-site deployments and coordinating with electrical contractors, field crews, and streetlight operations management teamsSelf-directed professional with strong organizational skills and attention to detailCustomer-centric approach with excellent consultative skillsAbility to work independently and take initiative in a fast-paced environmentAdditional InformationJoin Our TeamAt Schrder, we're pioneering the future of smart urban lighting. For over a century, we've been innovating to create sustainable, intelligent lighting solutions that transform communities. Today, we're looking for passionate professionals to help shape the smart cities of tomorrow.We value:Innovation that drives meaningful changeExpertise that powers transformationCollaboration that builds lasting partnershipsSustainability that shapes better communitiesOur CultureWe foster an environment where diverse perspectives thrive and where passionate people collaborate, innovate, and grow together. We recognize and value the unique skills and experiences each team member brings to our mission of creating smarter, more sustainable urban spaces.Equal OpportunitySchrder is proud to be an Equal Opportunity Employer. We actively seek candidates from diverse backgrounds and experiences, believing that inclusive teams drive better innovation. All qualified applications will be considered in accordance with EEO guidelines.Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.At Schrder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us!

Created: 2025-02-22