Full-Time Assistant Center Manager

Join Our Team Across Multiple Locations as an Assistant Manager at The UPS Store!Are you ready to embark on an exciting journey in retail where every day brings new opportunities? Do you thrive in a positive and supportive work environment? If you want to make a meaningful impact and build lasting relationships, then we want YOU to join our team at The UPS Store!Position Overview:The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profitloss, continuous improvement, service delivery levels, personnel management, and business development.The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), two years of retail store operations experience, strong supervisorymanagerialleadership skills, excellent computerinternetsoftware knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.Store Hours:Monday-Friday 8:30-7:00pmSaturday: 9am-6pmSunday: 10am-4pmAs a franchise, we have the unique advantage of combining the strength and resources of a global brand with the personalized service and community focus of a locally owned business with multiple locations in Washington, DC.RESPONSIBILITIES Helps with personnel management, which includes recruiting, training, scheduling, and coaching associatesSchedules work assignments and helps facilitate weekly or monthly staff meetingsMonitors, evaluates, and helps maximize customer service delivery and customer satisfactionHelps develop and implement the store marketing programHelps manage Center financials and prepareprovide reportingManages inventoryReviews daily employee timesheets and submits for payroll processingHelps oversee Center maintenance, including cleanliness, safety, and organizationPerforms other duties as assignedGreeting and assisting customers with enthusiasm, building rapport and trust to drive sales and loyalty.Provide expert guidance on our services and products, offering customized solutions to meet each customer's unique needs.Process shipments, pack items securely, and ensure accurate documentation for smooth transactions.Operate printing and copying equipment delivering high quality results timely.Handling of mail and packages with care and efficiency.Maintain a clean and organized store to uphold brand standards.Collaborate with team members to achieve sales targets and contribute to the overall success of the store.Embrace opportunities for ongoing training and development to enhance your skills and growth within our multi-location ownership structure.QUALIFICATIONS High school diploma or GED requiredAdvanced education degree, coursework, or tech school desiredOne year of supervisory experience in logistics, retail, or other relevant industryOne year of experience working at The UPS Store or Two years of experience working in retail packing, shipping and print center.P&L experience preferredStrong computer skills, including Microsoft Office and Adobe SuitesOutstanding phone skillsStrong customer service skills and abilities

Created: 2025-02-22