Field Service Tech

Summary:MDS Staffing is looking for a Field Service Technician (FST) that will be responsible for inspecting and installing equipment, working with contractors on-site for successful installation of equipment and reporting on project status. Maintain, troubleshoot, and repair customer's equipment as required. Perform in-house testing and documentation.This is a full-time salary position. Typical working hours will be Monday - Friday with hours ranging from 7:00a.m. to 5:00p.m. Due to the nature of our business, there will be occasional additional andor off-hours work required. Extended periods of additional andor off-hours work will be discussed between employee and supervisor and compensated either by additional PTO or one-time bonuses.Specific Duties Include:•Installation and troubleshooting of low and medium voltage switchgear, ATS's, circuit breakers, protective relays, and control systems.•Provide technical support for field startups, warranty claims and maintenance contracts.•Troubleshoot and assist in configuration of control systems utilizing PLCHMI control platform.•Travel (occasionally overnight and off-hours) as required to support installation, start up, and maintenance of equipment.•Perform product testing and test results reporting.•Assist with redline drawing updates.•Develops and maintains effective working relationships with manufacturers and vendor representatives.•Resolves customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction.•Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers.•Stays current with product updates and code changes.•Develops and delivers training on client applications.Skills and Qualifications:•3+ years' experience in Field Service role.•Experience with programming PLCs and HMIs.•Understanding of 3-phase power systems is preferred. Power distribution, ACDC, Voltage Circuit Theory, and practical troubleshooting skills.•Training in electrical theory and technologies. Understanding of low voltage andor medium voltage electrical equipment is preferred.•Diesel Power generation related controls and experience, including paralleled systems.•Strong background in electrical power including low voltage and medium voltage and experience with most types of switchgear testing.•Reading schematics and blueprints for power control, automation, and customer technical support.•Superior problem solving, project management and analytical skills.•Working knowledge of Microsoft Office products, including Outlook, Excel, Word, PowerPoint.Other Requirements:•This position requires the ability to sit, and bend or stand for extended periods of time.•Ability to operate testing equipment safely and effectively.•Must have the ability to work flexible hours, weekends, holidays, and night work; this includes out-of-town.•Must carry a mobile phone and be available to take customer calls.•Must possess and maintain a valid Driver's license in good standing.•Must possess and maintain a valid United States Passport for international travel.

Created: 2025-02-22