LSE ASST DIRECTOR OF INTERNAL OPERATIONS

Job DetailsJob Location80 Sports & Entertainment - Laurel, MDPosition TypeFull TimeSalary Range$79,130.00 - $126,485.00 SalaryJob ShiftAnyDescriptionJob Overview:Select Event Group considers all Director and Assistant Director level employees to be a part of the Companys Leadership Team. As such, the expectations include not only area-specific responsibilities but also a strong emphasis on collaboration and leadership. While each Assistant Director has accountability to the management of their direct reports and the success of their area of oversight, each Assistant Director shares in the accountability of company-wide success. This demands peer-to-peer accountability and a help-first mentality at all times. Each individual must support and employ the companys Core Values and must operate with the following philosophies:I want to surround myself with people stronger than me in their areas of experienceexpertise.I want to be a part of a team that is open and honest with one another, respectfully.I am open-minded to new perspectives and opinions because I want to learn and improve my understanding every day.Assumptions can divide teams and lead to poor decision making so I ask questions even when I think I have all of the information.I am not afraid to admit when I, or one of my direct reports, have made a mistake. Mistakes allow for learning and growth.My feeling of achievement comes from seeing my peers and direct reports succeed more than from my own success. The Assistant Director of Internal Operations, supports the Director of Internal Operations, and is responsible for the functionality and success of the Main Warehouse, Fabric, Yard and Transportation Departments including the physical space, quality control, team members, cost control and all related activities. The Assistant Directors success will be evaluated based on the quality of the product delivered to our clients, the accuracy of the load-outs, the organization and flow of the departments and the development of the staff. The overall expectation is that the department delivers the right equipment in the right repair to the right site at the right this role, the Assistant Director is expected to demonstrate strong and consistent leadership, in accordance with the goals and objectives of the Division as a whole. As one of the key leaders in the division, the Assistant Director is expected to communicate clearly and effectively around the existing state of the department as well as proactively around the future needs and challenges facing the department, especially regarding the employees on the team and the execution of your departmental addition, the Assistant Director is responsible for the management of each team member. This includes proactively working on the team members career development planning, training, evaluations, disciplinary actions and more in conjunction with other Division leaders and Human Resources.Duties & Responsibilities:General:In concert with the Director, manages Main Warehouse, Fabric, Yard and Transportation departments operations by initiating, coordinating, and enforcing program, operational, and personnel policies and proceduresMeets with all department managers and supervisors daily, assesses the state of the department, and takes swift corrective action concerning any needsProvides support and mentors staff by coaching, counseling, and disciplining employees; monitors and appraises job resultsRecognizes and develops top performing staff for future growth and expansion of the department and company Develops and maintains appropriate staffing levels to meet department goals while maximizing effectiveness of all direct reports through leadership and communicationRecognizes signs of operational andor budgetary problems and takes action steps required to correct them quicklyManage the servicing and maintenance of all departmental equipment and facilitiesAssist in creating, managing and approving budget for departmental expensesReviews time sheets with Supervisors and addresses any discrepancies or deviations from the plan Interfaces with account executives and sales leadership to create a cohesive line of communication between operations and salesWorks to maintains the physical condition of each department and corresponding equipment by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacementSupports the development and establishment of an appropriate On-Call rotation, participating in the rotation as needed to ensure coverage does not lapse.Developing Processes and Procedures: These should be used to help increase productivity and efficiency while creating a standard for company operationsSafety develops operating procedures that will allow departments to operate safely and efficientlyOperational develops processes to improve the operational efficiency of the company while continuing to maintain and improve quality and customer service levelsData develops processes to gather and utilize available information to make data based decisions for the division and the companyCulture develops processes that maintain and improve the cultureatmosphere for all associatesStrategy and Analytics:Review data and creates reportsspreadsheets to track and measure performance of each DepartmentReview dailyweeklymonthly reports tracking labor cost and build labor plans to meet budget goalsAnalysis of productivity issues and make changes to improve efficiencyOversee quality control and work with the teams to put procedures in place that prevent poor quality results for our internal and external customersWork with the field and sales to better understand areas in need of improvement and gain perspective on these issuesParticipate, as required, in decision making regarding inventory additions and product purchases in the divisionPurchases & Budget:Work with team to recommend inventory quantity increases as well as poor equipment replacement Assist in determining the needs of the departmentcompany to maintain and improve internal operationsQualificationsQualifications Include:Passion for delivering outstanding customer experiences to internal and external customersAbility to build and maintain a culture of pride, ownership and teamworkAbility to build and lead winning teamsDetail orientated with a high level of organization and time management skillsAbility to communicate effectively across all levels of the businessSafety focusedQuality orientedDesire to teach and develop team membersAbility to work as a key part of a team; strong team playerAbility to effectively delegate tasks and provide appropriate supervision and follow up to department staff.

Created: 2025-02-22