Rooms Coordinator

Hourly range: $25.00WHAT WE OFFERMedicalDentalVision - Competitive Team Member contribution ratesHoliday Pay (9 days)Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!Sick Pay (in accordance with NYC ESTA)Life Insurance and AD&DShort Term DisabilityVoluntary Life Insurance and AD&DVoluntary Long-Term DisabilityVoluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance401(k) Savings Plan - 100% vested and match starting after 60 daysCommuter ProgramWellness ProgramEducation Assistance ProgramsEmployee Perks through Working AdvantageComplimentary gym membershipTripAdvisor yearly incentive programJOIN OUR DYNAMIC TEAM!At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.Being affiliated with a hotel that ranks in the Top 1% in the world, #2 in United States Hotels by TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.JOB OVERVIEW:Responsible to provide hotel guests with excellent service at the front desk from making the reservation to departure. Responsible to respond to guests needs, inquiries, requests, comments, emails and complaints in a timely and professional manner. Responsible for assisting the Housekeeping department in maintaining a clean, orderly Hotel and coordinating daily tasks including room inspections, issuing work assignments lost and found, and inventory management.JOB DUTIES:1. Attend to and respond to guest comments real time feedback on OTA channels2. Go through detailed arrival report, notate VIP's and special requests and communicate accordingly.3. Coordinate and communicate efforts with Housekeeping and Engineering for PM rooms and guest requests.4. Review resumes for arriving groups5. Review any check-inpre-registration needs and coordinate room assignment.6. Complete an inspection of all guestroom floors, public areas and restrooms daily and rectify deficiencies with respective departments.7. Set up proper billing accounts (i.e., sharewiths, roomtaxincidentals, tax exempt, directspecial billing) 8. Respond to all positive reviews via revinate9. Assist housekeeping in doing monthly inventories.10. Work on projects as assigned by Rooms Management.11. Assist in processing guests requests via ALICE and follow up. 12. Cover shifts at the Front Desk or in Housekeeping when coverage is needed. 13. Adhere to policies regarding PCI Compliance.14. Ensure total guest satisfaction.JOB REQUIREMENTS: 1. Will be required to work dayand or evening shifts, both weekdays and weekends. Some overtime may be required. 2. Independent Hotel experience preferred. 3. Time Square, Midtown Manhattan experience preferred. LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spousefamily member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Zunachy Garcia or call 646-952-6025 to let us know the nature of your request.

Created: 2025-02-22