Associate Director LV II (ADMITTING)

NYC Health + HospitalsCarter is a state-of-the-art facility with a 5-Star CMS Quality Rating, equipped with 164-bed Skilled Nursing Facility and 201-bed Long-Term Acute Care Hospital (LTACH) based in Harlem. Carter excels at providing quality medical, sub-acute, rehabilitative and long-term specialty services for individuals in need of medically-complex care like ventilator weaning. Every employee takes a person-centered approach that exemplifies our ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnership.From more than 600 Nursing Homes, Carter ranks #6 in Newsweek's Best Nursing Homes in New York 2024; and also received a high-performance rating for Short-term Rehabilitation from U.S. News & World Report's Best Nursing Homes in America 2024.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Job DescriptionPOSITION OVERVIEW: The Non-Clinical Admissions Liaison is be responsible for managing admission referrals from primary referring hospitals, and ensuring a smooth discharge process for patients transitioning from a hospital setting to assigned PAC facilities.SPAN OF CONTROL: Will supervise one Admissions Coordinator (Assistant HCCPA)ESSENTIAL FUNCTIONS: •Ensures the completeness of a referral package in CarePort or eFax software upon acceptance of an admission and prior to transfer of hospital patient to Post-Acute facility. A complete referral package will include all received documents (Admission application, PRI, Screen, HP, face sheet, Covid swab if available, medication administration record, discharge medication list, discharge summary, EPACES if pertinent, Ability, insurance authorization, or denial letter (if applicable), CarePort communications) are upload in PCC.•Ensure that referral package in CarePort or eFax are sent out by admission liaison prior to transfer of hospital patient to Post acute facility.•Establishes the patient's insurance eligibility for Post-Acute care Communicate to hospital discharge team the type of authorization needed for Post-Acute admission.•Verifies health insurance coverage for patients prior to acceptance•Interacts with a variety of hospital social servicecase management staff regarding patients discharge plans•Screen referrals for suitability of prospective admissions.•Communicate Post-Acute care to patients and their families as needed.•Coordinates with healthcare facility staff to ensure that each patient has a smooth transition through the discharge process.•Coordinates communication between patients and their physicians, case managers and other medical staff.•Have proficiency in the use of CarePort to manage referrals•Maintain knowledge of clinical capabilities and services of NYC H+H Post-Acute facilities•Obtain accurate information from physicians, patients, and referral sources regarding the expected discharge plan, and communicate this information to Post-Acute facility as needed.•Develop relationships with hospital social workers, physicians, hospital discharge planners and administrators, clergy, attorneys, home health agencies, families, etc. to understand the need for program services and to communicate services offered which meet these needs. Participate in the growth of hospital referrals and admissions, cultivating relationships with sources to generate repeat referrals.•Communicates activities and concerns to supervisor as necessary•Completes required paperwork, manages correspondence and maintains data as required•Provide cross coverage for other Admissions department staff as required.Minimum QualificationsMINIMUM QUALIFICATIONS 1. Master's degree from an accredited college or university; or2. Baccalaureate degree from an accredited college or university; and one (1) year of administrative and operational support or related experience; or3. A satisfactory equivalent combination of training, education, andor experience, in which each year of relevant training andor experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a High School Diploma or its educational equivalent.Department PreferencesDEPARTMENTAL PREFERENCES•Related in healthcare environment, preferably within Post-Acute care setting•Strong verbal and written communication and interpersonal skills.•Customer service orientated with the ability to effectively communicate with providers, hospital representatives, family members and patients.•Experience working in the healthcare industry.•Knowledge of Medicare and Medicaid eligibility requirements as they pertain to Post-Acute Care.•Excellent computer skills and knowledge of databases, as well as ability to learn and utilize required software applications.•Familiarity of electronic health records, medical terminology and coding; experience using Point Click Care preferred.•Strong organizational time management skills with ability to multi-task and prioritize workIf you wish to apply for this position, please apply online by clicking the "Apply for Job" button.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-22