Sales Coordinator

Summary of Sales & Events Coordinator Position:At Hyatt Place & Riverfront Events, the Sales & Events Coordinator reports director to the General Manager. This is a support role, which requires experience in both Hotel Sales as well as Banquets and Catering. The responsibilities of this particular role include but are not limited to the following:The Job Requirements outlined in the "General Summary," "Principal Duties and Responsibilities," and "Job Requirements" below, provided by Onix Hospitality in the section belowFielding inquiries and responding to leads in a timely mannerPerforming regular market research and sourcing new business opportunitiesMaintaining Hyatt Place Sales and Marketing CollateralEnsuring the meetings and events are executed properly and to the guests' satisfactionCash handling responsibilitiesAll other tasks as assigned by the Hotel General ManagerGeneral Summary:The Sales Coordinator is responsible for maximizing hotel revenue by seeking out, booking and executing hotel group and catering business. Principal Duties and Responsibilities:Coordinate and support all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals, contracts, blocking space etcAchieves group block and catering revenue goals by developing and implementing strategies for selling available space and hotel rooms to groups and local communityComplete outside sales calls as directed by Assistant General ManagerGeneral ManagerProcess proposals and contracts as required, and follow up within five (5) work daysProcess returns of contracts and distribute through proper channels internallyMaintain an accurate count of all Sales collateralConduct post-function communication to review overall functionCoordinate specific marketing initiatives involving revenue streamsFirm knowledge of facility and brand including accommodation, meeting facilities, guest rooms, amenities, history and heritage, activities and local programming, etcHave knowledge about room rates, packages, discounts and promotionsParticipate in site inspections, familiarization tours, trade shows and functions within the hotelActively participate in industry and hotel training programsDevelop a communication and information system with the hotel team to effectively distribute details of upcoming group, meeting events, and special events in the primary marketing areaActively seek opportunities to improve systems and proceduresAttend all Sales meetings and other meetings as requiredIdentify the needs of each guest and provide relevant information regarding hotel policies, services and amenitiesAbility to register all guests, obtaining pertinent information, and ensuring proper credit is establishedPerform additional assignments as requiredJob Requirements:High school diploma or equivalent requiredHospitality andor customer service experience is preferredMust be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest serviceMust be able to communicate effectively, be polite, courteous, and responsive to our guestsMust be able to speak and write the English language in an understandable mannerMust be organized and detail orientedA valid driver's license is requiredTyping and computer skills are requiredAvailable to work when needed, including weekends, holidays, and nights

Created: 2025-02-22