Air Logistics Customer Care Specialist

Air Logistics Customer Care Specialist | United States | US2137221Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.YOUR ROLEReporting to the Report to Air Logistic Customer Care Manager you will be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL's - Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. YOUR RESPONSIBILITIESDrive all elements of the customer into our core operating systems and tools by requesting Business Profile creationupdates, customer quotations into AirLOGQTAir and requisite Customer Wiki page.Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multichannel communication streams.Collaborate with Kuehne+Nagel sales to develop customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with our plete Forwarding Sub Ledger closure of customer shipments within the requirements as stipulated by our corporate financial goals (accuracy, timeliness).Receive and submit final customer rate requests (Freightnet or the Pricing Team).Schedule: Monday-Friday with Flexible shifts between 9am and 6pmYOUR SKILLS AND EXPERIENCESAssociate's degree or equivalent experience2+ years Customer Service experience1+ years of experience in Office environment Proficient Microsoft 365GOOD REASON TO JOINAt Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $26.44 and $28.84. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-ABOUT KUEHNE+NAGELWith over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTUS Talent

Created: 2025-02-22