Clerical Associate - L III

NYC Health + HospitalsMetropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Work Shifts8:00 A.M - 4:00 P.MJob DescriptionPurpose of Position:To systematically approach patients by registering and processing patients entering the clinic and to accomplish the following:To clearly delegate and outline individual clerical responsibilities and serve as guide and reference. To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.To facilitate accurate and timely billing and reimbursement.To enhance the patient experience and facilitate clinic flow. To augment and enhance work performance and morale of clerical personnel.To ensure proper and timely revenue take Processing (All of Ambulatory Care):Greet patients in a courteous and professional manner using "Acknowledge, Introduce, Duration, Explanation, Thank you.Practicing improvement in patient and employee experience through iCare. Ask patient for two (2-3) identifiers to insure patient's safety. Verify appointment by checking against the Detailed Appointment Report (DAR) in scheduling system. Or utilizing the Snapboard. If patient does not have an appointment, clerk will request the intervention of the nurse in charge for further determination of patient's medical needs and disposition, or, if patient can be accommodated in a "Same Day" slot for provider andor walk-in clinic. Check Managed Care assignment and PCP verification. Clerical Associate must verify who the PCP is to assure that patient is seeing their Primary Care Provider. Specialty Clinic, Clerical Associate will verify referral in the EMR. If so instructed by nurse, clerical associate schedule as "same day" and categorizes in scheduling system as "WALK-IN" or "URGENT", if indicated.If a patient has an appointment, checks patient in scheduling system, patient will appear ready, and hands off to PCA, nurse, or provider (or next person seeing patient). Record intake time on the scheduling system for cycle time processing, if indicated. Open encounter in EMRVerify patient's demographics (address, telephone number, gender, PCP, email address, social security, guarantor, insurance and emergency contact) in EMRVerify the insurance response to verify insurance card information and makes corrections as appropriate.Scan documents in system: consents, TPO, insurance card, Identification, etcCheck to ensure patient has received the following; if necessary clerk will provide patient with a copy and an explanation, and obtain signatures:Confirmenter patient's preferred pharmacy. Confirm patient has MyChart, if not assist patient in signing up for MyChartCollects co-payments due after insurance verification is completedGeneral ConsentsPatient's andor Parent's Bill of Rights Treatment, Payment, and Health Care Operations consent (TPO), which is an authorization from patient to view their health information for treatment, payment, and operations. All consents and documentation must be scanned to complete registration.*For Peds Only: Clerical Associate will ensure that patient is accompanied by a legal guardian if below the age of 18. If patient comes to the practice without a legal guardian, will ask patient's companion to supply minor consent.*For Family Planning Only: Clerical Associate will check the CVR for completeness daily before inputting CVR's data in the Ahlers system on a daily basis.Exiting Process:Review registrationdisposition AVS (After Visit Summary) and wrap-up instructions. Issue next practice appointment as per provider's written instructions (some areas PCAs will give the appointment). Issue referral appointments when appropriate (does not apply to e-consults)For e-consult remind patient that someone will call them with an appointment once specialist assigns a disposition for the e-consultIf indicated by provider, clerical associate will change patient's PCP andor Alt PCP.If needed, sends referral for HMO authorization before going to the Specialty Clinic.For patients requiring carfare reimbursement (i.e., Medicaid insured patients), prepares as per carfare reimbursement procedure and gives to patient as needed.Check out patient in scheduling system (some areas PCA is responsible). This will record exact exit time (cycle time). Ensure that all patients have been clicked out for each session (ampm), and collects any payments not collect at check-in.At the conclusion of the afternoon clinic session:1. If patient was a No Show, will indicate that patient did not show up2. Send letters to patients that did not show their appointments and documents this information.3. Checks work queues for reconciliation of visit encounters.4. Check registration work queues for patient errors and referrals to the department5. Ensure collections of co-payments are reconciled at end of shift.Minimum Qualifications1. A high school diploma or its educational equivalent; and2. Six (6) months of full-time satisfactory clerical experience andor experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; andor performing related customer service activities.If you wish to apply for this position, please apply online by clicking the "Apply for Job" button. NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-22