Deputy Director, Amb Care Svc

Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various convenient locations.At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Work Shifts9:00 A.M - 5:00 P.MJob DescriptionSUMMARY OF DUTIES AND RESPONSIBILITIESOversee clinical operations and to identify areas of improvement related to: workflow, access, utilization (volume), efficiency, and revenue.Oversee activities related to personnel management, mandatory training and employee appraisals.Monitor the environment of care for Ambulatory Care Service-make periodic rounds and work with appropriate hospital department to maintain cleanliness and safety.Monitor customer service performance and continuity of care of Ambulatory Care Services and evaluate continuous improvements in quality of service delivered.Monitor and find areas of improvement related to patient experience and employee engagement.Lead Super User for EPIC Cadence.Monitor all service related issues influencing revenue generation and close-visit activity as well as ensure compliance with grants and entitlement programs.Oversee successful implementation of Patient Centered Medical Home (PCMH), e-Consult, Capacity and other identified initiatives.Ensure timely submission of monthly, quarterly and annual reports.Monitor overall staffing patterns and report any inadequate staffing levels to the Associate Executive Director, Ambulatory Care.Cooperate with regulatory agencies and consultants in sharing information as required.Monitor and ensure compliance of all regulatory standards.Engage in administrative consultation and issues resolution with Service Line Administrators, Chiefs of Clinical Services, Social Work, Nutrition and Nursing Leadership as well as with other hospital-based department heads.Participate in hospital-wide committees as assigned.Identify areas of improvement in all clinics. Work and collaborate with Finance (Counselors, Managed Care, Denials) to identify areas of improvement related to increasing revenue and decrease pletes data and prepares productivity reports, PI reports, and other quarterly board reports as necessary.Manages administrative pletes annual performance evaluations of personnel and ensures all staff receive appropriate professional development.Reviews policies and procedures with ADNs and submits the appropriate recommendations for improvements and modifications.Attends Senior Staff Meetings: monthly administrative meetings, 1:1 meetings and service line meetings.Reports directly to the Associate Executive Director of Ambulatory Care.Collaborates with the Ambulatory Care team to assess and implement changes as needed. Other duties as assigned. Minimum QualificationsA Masters Degree from an accredited college or university and seven years of fulltime paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation, in an administrative, consultative, managerial or executive capacity; or,A Baccalaureate Degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,Eight years of full-time paid experience at the level indicated in (1) above; and,Demonstrated skills in written and medical communications; or,A satisfactory equivalent combination of education, training and experience.If you wish to apply for this position, please apply online by clicking the "Apply for Job" button NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-22