Remote Front Desk Customer Service Representative

About the job Remote Front Desk Customer Service Representative Blue Mountain Loans is a brand of Loan Spot, a wholly owned subsidiary of Kashia Services, a wholly owned economic arm and instrumentality of the Kashia Band of Pomo Indians of the Stewarts Point Rancheria, a sovereign federally recognized Indian tribe located in the United States. Loan Spot is licensed by the Kashia Lending Commission and its operations are subject to federal and Tribal consumer financial protection laws.Job descriptionBlue Mountain Loans. Our amazing team is looking for an incredibly friendly Remote Front Desk Customer Service Representative who has a passion for helping people! Positive attitude is a must! In this role, you will be the first point of contact for our customers, providing exceptional service through phone, email, and chat. Your responsibilities will include answering inquiries, resolving issues, managing appointment scheduling, and maintaining accurate records.What you'll do:Maintain front desk schedule.Respond to customer inquiries via phone, email, and chat in a timely manner.Provide accurate information about products and services.Resolve customer issues and complaints effectively.Manage appointment scheduling and coordinate with relevant departments.Maintain detailed records of customer interactions and transactions.Collaborate with team members to improve service processes.Stay updated on company policies, procedures, and product knowledge.Qualifications:A friendly and professional demeanor.Great "can do" attitude.Reliable and strong work ethicAvailable some day's from 9 - 4 and a few Saturday'sProven experience in customer service or front desk roles.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Proficient in using computer systems and customer service software.Ability to work independently and manage time effectively.A positive attitude and a commitment to providing outstanding service.What We Offer:Friendly team of co-workers.Employee discountsFlexible scheduleGrowth PotentialBonus Abilityflexible work hours to maintain a healthy work-life balanceComprehensive health insurance coverageGenerous paid time off and holidays401(k) retirement plan with company matchOpportunities for professional development and trainingPerformance-based bonusesEmployee discounts on products and servicesWellness programs to support your well-beingPackage Details Benefit.Friendly team of co-workers.Employee discountsFlexible scheduleGrowth PotentialBonus Abilityflexible work hours to maintain a healthy work-life balanceComprehensive health insurance coverageGenerous paid time off and holidays401(k) retirement plan with company matchOpportunities for professional development and trainingPerformance-based bonusesEmployee discounts on products and servicesWellness programs to support your well-being

Created: 2025-02-22