Admission Coordinator

Admission CoordinatorJob no: 513210 Position type: Staff Location: New York Categories: Hybrid, AdmissionsPosting Summary:Teachers College, Columbia University is the first and largest graduate school of education in the United States and is also perennially ranked among the nation's best. The College is committed to a vision of education writ large, offering more than 100 programs in the areas of health, education, and psychology.The Office of Admission at Teachers College seeks an energetic, collaborative, and skilled individual to join our fast-paced and high-volume office as an Admission Coordinator.Job SummaryBasic Function:Reporting to the Assistant Director of Admission and working closely with the Director of Operations and Strategic Planning, the incumbent will be responsible for providing exceptional customer service and supporting the College's enrollment goals. The incumbent will manage key aspects of the application review and decision workflow; respond to general inquiries from students, faculty, and staff; and manage other projects related to the recruitment, admission, and enrollment of new students. The Admission Coordinator will also assist with ensuring that best practices are being followed and outstanding service is being provided to applicants and admitted students.Characteristic Duties and Responsibilities:Customer ServiceManage communication with applicants pertaining to admission criteria, application materials, and enrollment requirementsProvide courteous and accurate general counseling across all academic programs in the context of a high-volume, fast-paced environmentSupport with front-facing customer service for specific academic departments, ensuring a positive experience for all stakeholders.If needed, opening and staffing the Welcome Center during normal business hours, greeting visitors, managing the visitor sign-in process, answering their inquiries, and directing them to appropriate offices and departments Utilize the CRM system (Slate) to track and input data for prospective students and guests, and making updates to applicant records as neededInteract with all guests of the Office of Admission and Teachers College in a courteous, respectful, and welcoming manner, adhering to established customer service guidelines Address challenging situations andor individuals with professionalism, diplomacy, and tactApplication SupportAssist in the management of applications workflows for degree, non-degree, and advanced certificate programsReview applications for completeness and compliance with admission requirementsConduct admission application reviews and finalize admission decisionsProofread and ensure accuracy of admission decisions before finalizationCommunicate with program coordinators regarding application statuses and updatesTrack progress toward internal deadlines and enrollment depositsAid in the management and processing of deferral requests and fee waiver requestsRecruitmentProvide support for the setup, planning, and execution of virtual and specialty recruitment efforts and eventsEdit and update materials for the website, presentations, and general office useDevelop and maintain documentation and training materials pertaining to Office of Admission processes, procedures, and policiesOtherOther related tasks as assignedMinimum Qualifications:Bachelor's degree or the equivalent in education or trainingOne to three (1-3) years of recent experience in an administrative positionExperience providing positive, effective customer service and administrative support in a high-volume office or student services settingSuperior communication and interpersonal skills, both verbal and writtenGood presentation skills and comfort speaking in front of groupsExcellent attention to detail and ability to anticipate office needsStrong interpersonal skills that enable good collaboration with colleaguesPatience and flexibilityExcellent organizational skillsAbility to successfully balance multiple work prioritiesDemonstrated ability to learn new softwareStrong analytical skills; ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and creative solutionsAbility to work well independently and in a team environmentAbility to maintain confidentiality and appropriately handle sensitive communicationsAbility to create a positive spirit within an office environmentWillingness to work some evening and occasional weekend hoursCommitment to working with diverse populations in an inclusive workplaceAbility to demonstrate self-direction, motivation and a sense of urgency to achieve goalsPreferred Qualifications:Experience in admission, student services, counseling, or advisement preferredFamiliarity with higher education admission processes and policiesSalary Range:$50,000-$58,000Work Modality:HybridEqual Employment OpportunityTeachers College is committed to fostering a diverse and inclusive academic community and to providing equal opportunity in employment. All qualified applicants will receive consideration regardless of race, color, sex (including pregnancy, gender identity or gender expression), religion, creed, national origin, age, citizenship, disability, marital status, sexual orientation, veteran status, or any other legally protected status. Advertised: Feb 03, 2025 Eastern Standard Time Applications close:

Created: 2025-02-22