Front Desk Agent - Saturday and Sunday

Job Type Part-timeDescriptionThe Springhill Suites Minneapolis-St. Paul AirportMall of America is looking for a Flexible, Part-Time Front Desk Agent for 7am-3pm on Saturday and Sunday with the opportunity for other shifts as needed during the week. Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.Summary:The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities:Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blockingAssist large groups upon arrivalAssist guests in finding dining, shopping, and other "hidden gems" nearbyBe the first to handle and resolve guest issuesProcess payments according to procedureUpsell additional facilities and servicesPerforms all check-out tasksEnsure all cash, checks, and credit card balances at the end of each shiftAnswer questions and cater to any guests needsCommunicate internally with other departments when necessary to resolve a guest concern or requestAdditional tasks may be assigned at any given time RequirementsQualifications:High school Diploma or equivalentHotel Front Desk experience preferredExperience with hotel reservations softwareExperience with Microsoft WindowsOutgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfactionPositive, upbeat demeanorExcellent communication and organizational skillsTeam-orientedAbility to stand for 8 hours at a timeAbility to lift 20 lbs. on occasionBenefits:Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor's Guiding Principles:Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity, respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Salary Description $16.00 - $17.00 an hour

Created: 2025-02-22