Senior Manager, Order Management

Job Description Summary:The Senior Manager for Sales Operations will contribute to KISS' vision of excellence by supporting retailers and distributors in delivering excellent customer service to our business partners. We are seeking an experienced and highly motivated individual with management experience to work collaboratively with all cross functional teams. This role is responsible for managing end-to-end order processing, ensuring accuracy, efficiency, and customer satisfaction. The ideal candidate will have a strong background in order management, supply chain operations, and team leadership.Job Description:ResponsibilitiesEnsure seamless order processing and fulfillmentOversee the entire order lifecycle from order entry to delivery, ensuring accuracy and timeliness for EDI ordersDevelop and implement order management processes and best practices to improve efficiency and customer experienceCollaborate with cross-functional teams including Sales, Finance, and Supply Chain to optimize order workflowsLiaise with transport carrier on issues relating to deliveries, returnsrejections. Issue return authorization when necessaryMonitor order processing metrics, analyze trends, and drive continuous improvement initiativesEnsure compliance with company policies, industry regulations, and customer requirementsAddress and resolve escalations related to order discrepancies, delays, and fulfillment issuesUtilize order management systems (OMS) and enterprise resource planning (ERP) tools to enhance operational efficiencyParticipate in customer meetings & communication to customers where appropriateProvide post shipment support and be responsible for shortages, overages, and other claims investigationsCoach, mentor, and develop the order management team to foster professional growth and high performanceQualifications & ExperienceBachelor's degree required10+ years of experience in order management, supply chain, or a related field, with at least 3 years in a leadership roleExperience with EDI orders a plusSAP SD Module knowledge a plus but not requiredRelevant experience with Customer Relationship managementStrong PC proficiency to include Microsoft Office Word, Excel, PowerPoint, and OutlookMust demonstrate a high level of attention to detail and accuracyMaintains a high level of productivity and self-direction with a strong sense of urgency and accountabilityHas a keen sense of self-awarenessHas a passion for learning new skills every dayExcellent written, oral and listening skills. Clear, concise communication styleHas the ability to use critical thinking skills and analyze existing information to generate ideas for improvement, takes advantage of opportunities, suggests innovationExcellent organizational and follow-through skills, problem solver with a solutions-oriented mindsetTime management skills to prioritize workload and multiple deadlinesExhibit high degree of professionalism while dealing with internal colleagues as well as external customersMust work well in a team environment and have a demonstrated ability to operate at all levels within an organizationAbility to work under pressure and cope with tight deadlines yet remain approachableAbility to be flexible within the roleWe offer a competitive benefits package!(*Eligibility may vary.)401(k) Savings PlanPremium Medical Insurance CoverageYear-end Bonus PlanPaid Time Off (PTO) based on seniorityPaid HolidaysOnsite Employee Fitness Center with Indoor Racquetball Court and Yoga RoomSummer FridayComplimentary Gourmet Breakfast, Lunch, and DinnerRelocation Support for New Hires*Work Anniversary RecognitionsCongratulatory & Condolence GiftsEmployee Referral Bonus ProgramLicenseCertification Reimbursements*Corporate Employee DiscountsVisa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green CardCommuter Support (Shuttle Bus Program)*Vehicle Perks*Qualification(s):Education(s):Bachelor of Arts (B.A) (Required)Work Experience:Experience Range IV: 8 - 13 years of relevant experience or industry exposure in a related fieldSkill(s):EDI System, People Management, SAP Sales and Distribution (SD), Self-ManagementLanguage(s):EnglishCertification(s):Not ApplicableThe anticipated compensation range is91,000.00 - 172,000.00 USD AnnualActual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.Kiss Nail Products, Inc., or Kiss Distribution Corporation or Ivy Enterprises, Inc., or AST Systems, LLC, or Red Beauty, Inc., Dae Do, Inc., KDC GA Corp. (collectively, the "Company") is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Created: 2025-02-21